Guest Relations Manager

1 month ago

Oxford, United Kingdom The Store Oxford Full time

We are open The Store a new lifestyle luxury and boutique hotel
set in the heart of Oxford. We sit in the building of the historic department
store and Oxford institution, Boswells. Our 101-bedroom hotel will delight
guests with a sense of curiosity and wonder, reflecting the rich heritage of
the building’s former life.



Our growing team is already full of dedicated and
passionate professionals working hard to see The Store bring a new and
refreshed luxury hotel experience to the city of Oxford.



Does this role appeal to you?



Are you a natural people-person with a passion for
creating memorable guest experiences? Are you ready to leave a lasting legacy
in the world of hospitality?



Step into the spotlight as Guest Relations
Manager at The Store, Oxford



Department



Guest Relations



Here’s what the role is all about:



As Guest Relations Manager, you will form part of our duty management team,
providing exceptional customer service and leading/managing a team of Guest
Relations Executives, bringing your proven communication and interpersonal
skills to the role at The Store.



The role contains everything you would expect,
including providing warm and genuine welcomes and anticipating guest needs,
leading the way in delivering lasting memories and cultivating guest
satisfaction. You will have a full 360-degree scope of all aspects of
the guest relations operation and the overall guest experience. 



You will
have a passion for coaching, inspiring and leading a team that supports the
Front of House Management team and Nights team. You will have strong people
skills, an eye for detail and quality control, and a love for all thing’s
hospitality. You will have some previous management or supervisory experience,
preferably in the hospitality industry. You will have great communication,
planning and organisational skills.



Be committed
to delivering outstanding service. This role covers weekdays, evenings and
weekends as well as bank holidays. 



Benefits




  • 28 days
    annual leave (increasing to 33 days after 5 years’ service) 
  • Flexible
    rotas - we understand the importance of work life balance. 
  • Delicious
    and nutritious meals on duty
  • Ongoing
    training provided - both in house and external. 
  • Career
    progression and development - we invest in our people     
      
  • £28,000
    per annum (plus non-contractual service charge)
  • Discount
    with Experience Oxfordshire – Perks for Partners
  • Royal
    Cars taxis 50% discount for our people
  • 25% off spa treatments and thermal suite access 
  • 50% off Oskia skincare products 
  • Refer a Friend Scheme – refer a friend and receive £250
  • Family and Friends discount 
  • Fully equipped team canteen 
  • Hospitality Rewards: access to health and wellbeing benefits, cashback, local perks (high street discount, restaurants, and Employee Assistance) 
  • Review rewards 
  • Brand
    pillars - we have four pillars that we live and breathe everyday 
  • Opportunities
    to socialise and celebrate big moment together - birthdays, work
    anniversaries and big life moments 
  • Fundraising
    initiatives - we support the community and like to give back, in 2023 we
    walked for wellbeing supporting Hospitality Action. 
  • Go green
    - come and work with a company that are committed to creating a greener
    planet, by looking at how we can reduce our carbon footprint - we have a
    green team who ensure we are on track, come and play your part in
    that.   


As
the hotel grows more benefits will become available.



These are
the behaviours/skills? that we’re looking for:



Professionalism



Personable



Knowledgeable



Exceptional
Customer Service



Adaptable



Passionate
about People



Experience
using Opera



Management
Experience



 We’ve got 4 Brand Pillars that will also
help you thrive:



Legacy - The
Store celebrates its rich history as a beloved department store, in the heart
of Oxford, and pays tribute to the building’s past by carrying forward a legacy
of enchanting guests with a sense of delight and wonder.



Discovery -
Like its predecessor, The Store is a place of discovery, offering a myriad of
spaces to explore and uncover, from the luxurious spa to its diverse range of
dining experiences, window displays and seasonal pop-ups.



Innovation - The
Store is more than just a hotel it’s a hub of innovation and change that
constantly seeks to improve the guest experience through varying design,
evolving installations and innovative food, drink and services.



Community - As a former
pillar of the community, The Store remains committed to supporting and engaging
with the local community through various initiatives and events that bring
people together.

At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status. 

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