Administrator

3 weeks ago


Barnsley, United Kingdom Venatu Full time

**ADMINISTRATOR**
**Barnsley**
**£20,000**
The purpose of this vacancy is to support the maximisation of sales by ensuring that customer orders are received and processed accurately and efficiently, ensuring a high standard of customer service. Interact with customers/prospects/leads, to identify andqualify sales opportunities and to develop these with support from other team members.
**The Duties**:

- Ensure all orders are processed and despatched efficiently and in line with customer requirements.
- Manage back orders in an efficient and timely manner.
- Call customers to discuss missed sales opportunities where parts have been out of stock.
- Work with internal and external departments to check product availability and lead times and ensure the dispatch of products.
- Chase delivery information for customers.
- Deal with customer concerns and warranty issues in an efficient and courteous manner.
- Raise credit notes as required.
- Ensure pay by link transactions are completed by customers in the specific time given.
- Respond to requests from existing customers in order to maximise sales opportunities.
- Deliver customer service excellence to both internal and external customers.
- Pro-actively seek development requests from customers and add to the website.
- Provide the highest level of customer service in order to build and maintain effective customer relationships to support the company sales objectives and targets.
- Undertake general administration duties and other ad hoc duties as required to support the efficient and effective operation of the sales office and wider company objectives.
**SKILLS & EXPERIENCE**:

- Strong customer service experience.
- Confidence in speaking to customers over the phone in a professional manner.
- Ability to work effectively in a high-pressure environment.
- Previous experience in multi-tasking and working in a team environment.
- Excellent team player with a proactive, can-do attitude.
- Able to communicate clearly at all levels in an efficient and courteous manner.
- Good knowledge of computer software packages inc. Excel, Word, and PowerPoint.
- Displays a professional approach to work.
- Experience in managing customer issues and complaints.
- Excellent written and verbal communication skills.
- European Language capabilities (various) would be a distinct advantage.
**Working Hours**:

- 8.30 am - 5 pm Monday - Friday
- 25 days Holidays + Statutory
- Increase holidays to 27 days through the length of service.
- Company Pension
- Onsite Parking

**DONSM**
Sales & Marketing is a specialist division here at Venatu Recruitment Group. If you're currently seeking a change in your career and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in further detail.


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