Senior Support Assistant

3 months ago


Gateshead, United Kingdom Gateshead Council Full time

**Senior Support Assistant**

**Fixed Term (Maternity Cover), Grade D**

**About the role.**

Gateshead Council is seeking to appoint a Senior Support Assistant to work within Technical and Bereavement Services.

This post is to cover maternity leave and is based at Park Road Depot. The key role of this team is to provide excellent customer service and support activities carried out under the Housing, Environment and Healthy Communities Group.

Please take a look at the full job profile. It’s important that you read it in full and check that you meet the essential criteria.

**A bit about Gateshead Council**

We’re truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

**What’s in it for you? Well, there’s so much on offer and here’s just a few of the highlights**
- You’ll be paid a competitive salary plus additional allowances where relevant.
- We’ll help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year.
- You’ll get a generous annual leave package of 26 days annual leave (plus 2 statutory days) for new employees, rising to 30 days (plus 2 statutory days) after 5 years continuous local government service.
- You have the chance to buy up to 10 additional holidays per year.
- You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
- We’ll give you the chance to take advantage of various offers and discounts on shopping and household spend, including O2, Virgin Media and Dell

**You must have**:

- An NVQ Level 3 in Business Administration or Customer care or equivalent
- Experience of demonstrating excellent communication and customer care skills
- The ability to work quickly and accurately under pressure.
- The ability to prioritise work with conflicting demands and achieve deadlines.
- The ability to work as part of a team and on own initiative.
- Experience of handling customer or people information confidentially and sensitively.
- A methodical and flexible approach to work.

**It’s time to apply



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