Visitor Experience Officer

6 months ago


Helston, United Kingdom National Trust Full time

Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

If you love working with all kinds of people, and you’re excited by the Trust’s cause - to protect and care for places so that people and nature can thrive - then this could be the job for you.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments

What it's like to work here:You’ll be reporting to Visitor Operations and Experience Manager, working in a team, at Lizard and Penrose. You'll be working at a variety of seasonally busy outdoor visitor sites such as Kynance Cove, Lizard Point, Gunwalloe and Penrose. Here you will experience the full flavour of coastal sites its beauty and challenges.

What you'll be doing:As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Lizard and Penrose. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here.

You’ll be sharing with others your love for your work and the place itself. You might be encouraging visitors to take a closer look at nature and landscapes cared for by the Trust. You might be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site, or helping to write for our web pages.

Please also read the full role profile attached to this advert.

Who we're looking forWe'd love to hear from you if you’re:

- used to multiple deadlines and managing your own workload
- skilled in organisation and planning, with a good eye for detail
- in tune with the aims and ethos of the National Trust
- good at talking to, and getting on with, all kinds of people
- a hard-working and committed team player
- comfortable with IT: Microsoft Office, as well as web and social media
- experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
- familiar with health and safety procedures

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (30 hrs pw to 31/10/25)



  • Helston, United Kingdom National Trust Full time

    If you love working with volunteers, providing great, engaging experiences and sharing amazing stories, we’ve got a fantastic opportunity for you. What it's like to work here:West Cornwall is a portfolio of diverse properties in the far west of the county. From industrial mining sites to formal gardens, ancient estates to beautiful beaches and soaring...


  • Helston, Cornwall, United Kingdom Trial Balance Full time

    Overview:As a Purchase Ledger Coordinator at Trial Balance, you will play a crucial role in ensuring the smooth operation of our financial processes. You will be working closely with our finance team to assist with accounts payable, customer queries, and other administrative tasks.Responsibilities:Prepare and process accounts payable invoices and credit...

  • Office Administrator

    7 months ago


    Helston, United Kingdom SM Cleaning Ltd Full time

    Job Overview: **Duties**: - Perform data entry and maintain accurate records - Manage and organize office files and documents - Answer phone calls and direct them to the appropriate person or department - Greet visitors and provide them with necessary information - Assist with scheduling appointments and meetings - Handle incoming and outgoing mail and...


  • Helston, Cornwall, United Kingdom Trial Balance Full time

    Job Role:The Accounts Payable Officer will be responsible for managing the day-to-day activities related to accounts payable, including processing invoices, handling customer queries, and performing account reconciliations.Key Tasks:Process and manage accounts payable invoices and credit notesRespond to customer queries and resolve issues promptlyAssist with...


  • Helston, Cornwall, United Kingdom Trial Balance Full time

    Job Description:We are seeking a highly organized and detail-oriented Financial Administration Specialist to join our team at Trial Balance. The successful candidate will be responsible for assisting with accounts payable, customer queries, payment runs, account reconciliations, and office administration.Key Responsibilities:Prepare accounts payable invoices...

  • 'mullion Cove

    6 months ago


    Helston, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of a friendly and enthusiastic team this role, of Welcome & Service Assistant, will play a core part in providing fantastic customer service, while helping people connect with nature and outdoor activities in a wonderful place. The role will be based in Mullion Cove where, working alongside the Mullion Cove...


  • Helston, United Kingdom National Trust Full time

    As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. **Salary**:£10.78 per hour **Contract/duration**:Monday 18th March - Monday 30th September **Hours/working pattern**:Up to 5 days a week across weekdays and...


  • Helston, United Kingdom Smith and Reed Recruitment Full time

    My client, a reputable law firm providing a range of services across various fields, are seeking a new Office and Finance Assistant (or Legal Cashier) to join their team. If you're looking for a long-term, full-time career, working alongside fun, friendly, and supportive firm partners, this is the right place to be. Offering a competitive salary, entirely...

  • Project Administrator

    6 months ago


    Helston, United Kingdom Smith and Reed Recruitment Full time

    As a Projects Officer, you will play a pivotal role in planning, coordinating, and executing a Council-approved program aimed at enhancing the town's vitality and community well-being. You will be responsible for providing comprehensive support and coordination, you must have strong project management skills, excellent communication abilities, and the...

  • Project Officer

    7 months ago


    Helston, United Kingdom Jobline Staffing Full time

    6 month fixed term contract FTE Salary up to £37300pa doe Helston Are you an experienced Project Officer who can plan, co-ordinate and take a lead in implementing a Council-approved programme of action? You will oversee and manage consultation and engagement; concept development; fund-raising and delivery of new projects as directed liaising with key...

  • Medical Receptionist

    6 months ago


    Helston, United Kingdom Mullion & Constantine Group Practice Full time

    Working hours will be between 12 - 630pm. Mullion & Constantine Group Practice are offering an exciting opportunity to join our reception team in a thriving, high achieving rural practice with excellent patient feedback. We are highly regarded within the community in which we are proud to deliver care to. We are looking to recruit a proactive, motivated...

  • Air Staff Officer

    6 months ago


    Helston, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 322453**Salary**: - £27,080- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Navy**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share,...

  • Air Staff Officer

    7 months ago


    Helston, United Kingdom Ministry of Defence Full time

    **Details**: **Reference number**: - 310592**Salary**: - £27,080- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - MOD - Navy**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share,...

  • Security

    6 months ago


    Helston, United Kingdom Parkdean Resorts Full time

    Are you a people person, passionate about keeping others safe? Join us as a Security Officer where guest safety and security are your priority. You’ll be a keen observer, making sure our guests feel safe and secure in their home away from home. You’ll need to hold a full clean driving licence and SIA Door Supervisor licence. So, why Parkdean...


  • Helston, United Kingdom National Trust Full time

    Are you an engaging, proactive individual who can provide efficient and flexible business support and facilities management? We have a fantastic opportunity to become the new Facilities & Supporter Services Co-ordinator, joining the friendly Lizard & Penrose team all working together towards the conservation for this beautiful part of...


  • Helston, United Kingdom Army - Military Provost Guard Service Full time

    The **MPGS** provides professional soldiers to meet armed security requirements at Royal Naval, Army, RAF and other MOD bases across the **UK Mainland**. Our primary role is to counter the terrorist threat posed to military bases within the UK. **Our duties include**: **Security incident management**, such as suspicious packages, bomb threats, protests,...

  • Hospital Administrator

    7 months ago


    Helston, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    To provide full clerical and administrative support to the Inpatient ward,theOutpatients' Department, the Minor Injury Unit (MIU)and/or the clinical teams. There is a requirement to cover the ward and main reception, on a rostered admin rota, which are key functions within the hospital. To be the first point of contact for all patients, visitors and members...

  • Self-Employed Manager

    2 weeks ago


    Helston, United Kingdom Punch Pubs Full time

    The Three Tuns is an extremely popular community pub situated in the heart of picturesque village of St Keverne on the Lizard Peninsula in Cornwall, in an Area of Outstanding Natural Beauty.Nestled in the heart of this busy and bustling village, the pub has a history of a strong food offering and boutique style letting rooms as a great base for locals and...


  • Helston, United Kingdom Punch Pubs Full time

    Could you run this Gweek pub?Now is an excellent time to take over and run the Black Swan, as we have over £100k of investment work planned to revamp this community hub. We have exciting plans to refresh the internal spaces, including the bar and dining areas as well as the toilets. There are also plans to revamp the external areas with new paintwork and...


  • Helston, United Kingdom Swallowcourt Full time

    To support the Head of Care and Nursing Team in the delivery of excellent nursingand personal care and contribute to the efficient running of the Care Home. Toassist the Nursing Team with clinical aspects of care as delegated by the Head ofCare.To deliver care in a manner sensitive to the individual residents needs and wishes,acknowledging and respecting...