Reception Team Leader

6 months ago


Manchester, United Kingdom Play Factore Full time

_*This is not an admin role*_

We are a busy children's entertainment centre, looking for a new team leader to join our reception team

Shift would include weekends, both Saturday and Sunday, with additional weekday shifts for the right person. Availability during school holidays is essential due to the nature of our business.

As our reception team leader you will be responsible for a small team (3 - 5 receptionists), and report directly to the reception manager, motivating staff to achieve target sales, and ensuring a high standard of customer service is maintained throughout the team. Good communication skills are essential to liaise with other departments within the company.

Typical reception day-to-day responsibilities include cleaning/maintaining the general reception area, booking customers in and out, answering customer queries via telephone, possible complaints handling, and general admin support.

**What we’re looking for**
- Supervising the reception team in the absence of the reception manager
- Assist in opening and closing reception procedures, including cashing up and submitting reports to management
- Provide general administrative support to management
- Assisting in the recruitment and training process of reception team members
- Tidy and maintain the reception area
- Interacting with customers and team members in a friendly and professional manner
- Complaints handling
- Proven record of leading and motivating a team

**Knowledge and Skills Required**
- Hardworking, enthusiastic and efficient
- Advanced customer service experience
- Great organisation and communication skills
- Confident and outgoing, with both children and adults
- Someone that thrives on working under pressure in a busy environment
- Enjoys working in a team but also capable of undertaking and completing individual tasks
- Able to use initiative and multitask

**A little bit about us...**

Play Factore is the UK's leading family entertainment centre, located at BEYOND Manchester, just near the Intu Trafford Centre. We house a state of the art indoor play arena designed for families to spend time together, as well as an interactive toddler area we really are the full package
- **Please note...**_
- The salary will meet at least the national minimum wage for your age and experience._

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.00-£10.95 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Day shift
- Every weekend
- Holidays
- Overtime
- Weekend availability

Application question(s):

- This position would require working both Saturday and Sunday. Which days of the week are you able to work?

**Experience**:

- Customer service: 1 year (preferred)
- Leadership: 1 year (required)

Work Location: In person


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