Trainee Reception Supervisor

1 week ago

Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full time

About the Role

Radcliffe Medical Practice is seeking a Trainee Reception Supervisor to join our team. As a Trainee Reception Supervisor, you will be responsible for overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities.

Key Responsibilities

  • Induction and training of all new staff to agreed standards
  • Supervising all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
  • Identify and deliver team training where required
  • Develop, implement and embed efficient reception processes and procedures to adhere to extant legislation
  • Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
  • Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice
  • Compiling reception staff rotas
  • Reviewing and updating all reception procedures as required
  • Oversee e-learning of all reception staff
  • Ensure adequate staffing levels, approve annual leave and organise rotas are ensuring all functions are covered as required
  • Deal with more complex enquiries from patients including informal complaints relating to reception functions
  • Continually assess and evaluate systems and quality, recommending changes and improvements to the operations manager as appropriate
  • Manage day to day issues that may arise within the team or with individuals

Reception Duties

  • Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
  • Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
  • Process patient requests for appointments via footfall and incoming phone calls
  • Provide an excellent standard of customer service on the reception desk
  • Initiate contact with, and respond to, requests from patients, team members and external agencies
  • Enter read-code data on Emis Web
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patients healthcare records as necessary
  • Direct requests for information, SAR, insurance/solicitors letters and DVLA forms to the relevant administrative team
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and noticeboards
  • Support all clinical staff with general tasks as requested

Person Specification

  • Essential qualifications: Educated to GCSE level or equivalent
  • Desirable qualifications: Educated to A-level equivalent or higher, with relevant experience, Leadership Qualification
  • Essential experience: Experience of working with the general public, Experience of administrative duties
  • Desirable experience: Experience of working in a GP practice or healthcare setting, Experience of working in a team leader role

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