Medical Reception Supervisor Trainee

4 weeks ago


Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full time

About the Role

Radcliffe Medical Practice is seeking a Trainee Reception Supervisor to join our supportive and friendly team. As a Trainee Reception Supervisor, you will undergo training on all aspects of practice medical administration and gain/enhance skills in team leadership.

Key Responsibilities

  • Oversee the reception services of the practice, ensuring staff achieve their primary responsibilities
  • Induction and training of all new staff to agreed standards
  • Supervising all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
  • Identify and deliver team training where required
  • Develop, implement and embed efficient reception processes and procedures to adhere to extant legislation
  • Manage all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
  • Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice
  • Compiling reception staff rotas
  • Reviewing and updating all reception procedures as required
  • Oversee e-learning of all reception staff
  • Ensure adequate staffing levels, approve annual leave and organise rotas are ensuring all functions are covered as required
  • Deal with more complex enquiries from patients including informal complaints relating to reception functions
  • Continually assess and evaluate systems and quality, recommending changes and improvements to the operations manager as appropriate
  • Manage day to day issues that may arise within the team or with individuals

Reception Duties

  • Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
  • Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
  • Process patient requests for appointments via footfall and incoming phone calls
  • Provide an excellent standard of customer service on the reception desk
  • Initiate contact with, and respond to, requests from patients, team members and external agencies
  • Enter read-code data on Emis Web
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patients healthcare records as necessary
  • Direct requests for information, SAR, insurance/solicitors letters and DVLA forms to the relevant administrative team
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and noticeboards
  • Support all clinical staff with general tasks as requested

Person Specification

  • Essential: Educated to GCSE level or equivalent
  • Desirable: Educated to A-level equivalent or higher, with relevant experience, Leadership Qualification
  • Experience: Experience of working with the general public, Experience of administrative duties
  • Desirable: Experience of working in a GP practice or healthcare setting, Experience of working in a team leader role


  • Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full time

    Job summary This is a great opportunity for someone looking to develop their skills in team leadership in a medical setting. The role would suit acandidate with previous administrative/team leader experience. We will invest in and support the right candidate throughout their training. The ideal candidatewill be an enthusiastic team player with good...


  • Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full time

    About the RoleRadcliffe Medical Practice is seeking a Trainee Reception Supervisor to join our team. As a Trainee Reception Supervisor, you will be responsible for overseeing the reception services of the practice, ensuring staff achieve their primary responsibilities.Key ResponsibilitiesInduction and training of all new staff to agreed standardsSupervising...


  • Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Trainee Reception Supervisor at Radcliffe Medical Practice. As a Trainee Reception Supervisor, you will play a vital role in ensuring the smooth operation of our reception services, providing excellent customer service to our patients, and supporting the...


  • Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full time

    About Radcliffe Medical PracticeRadcliffe Medical Practice is a thriving and busy GP practice seeking an exceptional individual to join our supportive and friendly team as a Trainee Reception Supervisor.


  • Manchester, United Kingdom RADCLIFFE MEDICAL PRACTICE Full time

    About Radcliffe Medical PracticeRadcliffe Medical Practice is a large and busy GP practice seeking a Trainee reception supervisor to join our supportive and friendly team.We are committed to providing high-quality patient care, and we believe that our staff are the key to achieving this goal. As a Trainee reception supervisor, you will play a vital role in...


  • Manchester, United Kingdom CitySuites Full time

    **CitySuites,** **a market leading accommodation for the business traveller, is seeking an experienced, service driven and highly vigilant Reception Supervisor to work within our premium residential residence in Manchester city centre.** As a Reception Supervisor you will work in shifts as part of a team. The reception team will work individually and will...


  • Manchester, United Kingdom Britannia Hotels Full time

    **Location: Manchester, M1 3LA, United Kingdom** **Address: Portland Street** **Why wait to make your next career move?** Our Reception desk is open 24 hours a day and due to continued expansion, the Britannia Manchester are looking to recruit a Full-Time Night Reception Supervisor on to the team. **As Night Reception Supervisor, you will be required...

  • Reception Supervisor

    6 months ago


    Manchester, United Kingdom Northenden Group Practice Full time

    **Job Title**:Reception Supervisor **Responsible to**:Practice Manager **Responsible for**:Receptionists **Hours per week - ** 30 hours per week. Monday-Friday 12.30pm-18.30pm **Job Purpose**: To be responsible for the day to day supervision and management of all reception staff and associated functions, ensuring all are carried out in accordance with...

  • Reception Supervisor

    5 months ago


    Manchester, United Kingdom Northenden Group Practice Full time

    **Job Title**:Reception Supervisor **Responsible to**:Practice Manager **Responsible for**:Receptionists **Hours per week - ** 30 hours per week. Monday-Friday 12.30pm-18.30pm **Job Purpose**: To be responsible for the day to day supervision and management of all reception staff and associated functions, ensuring all are carried out in accordance with...


  • Manchester, United Kingdom Britannia Hotels Full time

    **Location, Manchester, M4 1SH, United Kingdom** **Address: Tib Street** **Why wait to make your next career move?** The Sachas Hotel is a 223-Bedroom hotel and our main event facility is the USA Suite, which happens to be one of the biggest conference rooms in the city centre and can accommodate up to 550 guests. The hotel is frequently used for large...

  • Reception Supervisor

    5 months ago


    Manchester, United Kingdom LGH Hotels Management Limited Full time

    **Reception Supervisor**: **CP Manchester Airport****: Internal Application **The Opportunity** **Responsibilities**: - Manage and supervise the daily operations of the hotel reception, ensuring high standards are met. - Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences. -...

  • Medical Receptionist

    5 months ago


    Manchester, United Kingdom Durnford Medical centre Full time

    Durnford Medical Centre is looking for a Recpetionist to join our friendly team. You need to have excellent people skills and manners, and willingness to problem-solve patient queries and staff requests. General duties include but are not limited to: - Ensure that an efficient, helpful and friendly reception service is provided to patients and any other...

  • Medical Receptionist

    6 months ago


    Manchester, United Kingdom West Point Medical Centre Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Job description** We are looking to appoint a highly motivated and committed Medical Receptionist to join our team at West Point Medical Centre. This is an essential role in the delivery of quality and innovative primary care services to...


  • Manchester, United Kingdom SDD Medical Ltd Full time

    and **Location**:Central Manchester **Hours**:Part Time 25 hours per week over Monday to Saturday **Benefits**:£12.50p/h 28 days annual leave including bank holidays (Pro-rata) Statutory Pension Scheme Statutory Sick Pay Employee Assistance Programme. We offer private medical care ranging from general health to sexual health, specialists’ clinics,...


  • Manchester, United Kingdom Elliott Street Surgery Full time

    We are seeking to expand our admin/reception team, to support and work with our expanding clinical team of GPs, healthcare professionals and admin/reception team. Elliott Street Surgery provides a high level of care to approx. 5000 patients from Tyldesley and the surrounding areas. We are also a training practice for GP trainees and medical students. With...


  • Manchester, United Kingdom AccorHotel Full time

    We are seeking a dedicated and professionalNight Reception Supervisor to join our team in Manchester UnitedKingdom. As the Night Reception Supervisor you will be responsiblefor overseeing the front desk operations during night shifts overtwo properties Novotel Manchester Centre and Ibis 96 PortlandStreet. You will be responsible for ensuring exceptional...


  • Manchester, United Kingdom Novotel Manchester Centre Full time

    Company DescriptionNight Reception SupervisorJoinus at Accor,wherelife pulseswithpassion!Our mission atNovotel Manchester Centreis to create memorable moments for our guests, by connecting hearts from arrival to farewell!A job, a career or a calling - whatever brings you here, we have something for you!Grow your experience anywhere. Explore limitless...

  • Medical Receptionist

    5 months ago


    Manchester, United Kingdom Northern Moor Medical Practice Full time

    To provide a high-quality professional and responsive reception service to staff, patients and visitors. As the first point of contact, you will be responsible for providing a professional and warm welcome whilst anticipating any needs. Able to multi-task and work under pressure to ensure the efficient running of the day-to-day activities within the...


  • Manchester, United Kingdom NOVOTEL Full time

    Job DescriptionWe are seeking a dedicated and professional Night Reception Supervisor to join our team in Manchester, United Kingdom. As the Night Reception Supervisor, you will be responsible for overseeing the front desk operations during night shifts over two properties - Novotel Manchester Centre and Ibis 96 Portland Street. You will be responsible for...

  • Medical Receptionist

    5 months ago


    Manchester, United Kingdom RK Medical Practice Full time

    Medical Receptionist/Administrator An opportunity for an enthusiastic, dedicated and highly motivated person(s) to join a friendly Practice in South Manchester. Undertake general office and reception duties as well as other administrative duties as required. This is a demanding role which requires a capable individual who is able to work under pressure....