Medical Receptionist

6 months ago

Manchester, United Kingdom Northern Moor Medical Practice Full time

To provide a high-quality professional and responsive reception service to staff, patients and visitors. As the first point of contact, you will be responsible for providing a professional and warm welcome whilst anticipating any needs. Able to multi-task and work under pressure to ensure the efficient running of the day-to-day activities within the Reception area and wider practice. Responsible to the Reception Manager/Practice Manager.

Duties include:

- Checking patients in / greeting patients at the reception desk
- Monitoring the flow of patients into consulting and treatment rooms
- Answering the telephone
- Arranging patient appointments in line with Practice protocol
- Assisting with any patient queries
- Keeping EMIS updated
- Dealing with samples (collection/storage)
- Receipt of any post/deliveries
- Attend team meetings where required
- Undertake any training necessary to the tasks and responsibilities relevant to the role; keeping up to date with all mandatory training (to include but not limited to: GDPR, Safeguarding (Adult & Child), BLS, Fire, Equality & Diversity, Information Governance, Manual Handling, Infection Control)
- Take responsibility for own learning, development and performance in line with others undertaking the same role
- Ensuring the reception office is kept clean and tidy at all times
- Carrying out opening up/closing duties in line with Practice procedures (to include preparing the Practice areas for staff and patients, securing the premises, turning off lights/appliances, activating alarm)
- Adhere to all policies and procedures and to ensure safe working practices at all times

Personal Characteristics:

- friendly and welcoming to all those with whom they come into contact
- communicate in an understanding manner, display compassion and discreteness on a variety of potentially difficult matters and situations
- able to follow instructions and procedures
- work accurately and methodically
- work as an effective and responsible team member, developing positive relationships with colleagues
- ability to work with all types of people, some of whom may be angry or upset
- maintain a professional and courteous manner at all times
- recognise alternative methods of communication to overcome different levels of understanding and cultural background
- display excellent time keeping and attendance
- seek to provide suggestions and recommendations to services

Skills / Experience required:

- organisation skills, dealing with all tasks and duties in a punctual and timely manner
- excellent communication (written/verbal/listening)
- able to provide great customer service
- IT skills
- possess excellent problem-solving skills
- excellent attention to detail
- maintain a high level of quality and pride in own work
- Minimum 1 year experience as a medical receptionist within a GP surgery or similar environment

Health& Safety:
Assist in promoting and maintaining own and others’ health, safety and security as defined by the Practice Health and Safety policies

Equality & Diversity:
Support the equality, diversity and rights of patients, carers and colleagues, to include:
a) Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

b) Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

c) Behaving in a manner which is welcoming to all, is non-judgmental and respects individual’s circumstances, feelings, priorities and rights

**Job Type**: Part-time

**Salary**: £10.42 per hour

Expected hours: 16 per week

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- No weekends

Application question(s):

- The working hours for this role are 8am - 4pm. Thursday and Friday - are you able to commit to working these hours?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (required)

**Language**:

- English (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Manchester (required)

Work Location: In person

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