Medical Receptionist
5 months ago
Didsbury Medical Centre are looking for a caring, articulate and approachable individual to work as a Receptionist in our friendly doctor’s surgery in Didsbury.
To provide a point of contact for patients and to act as a focal point of communication between patients, GPs, other medical staff and external agencies.
To work as part of a team of receptionists, ensuring a professional image is presented at all times.
**Personal Qualities**
- Good written and oral communication skills and excellent attention to detail.
- The ability to work independently and resourcefully
- Maintain a courteous and professional image in all interactions with patients, colleagues and external agencies
- Ability to remain calm and understanding when dealing with difficult or vulnerable patients.
- Ability to understand and adhere to policies and procedures.
- An understanding, acceptance and adherence to the need for strict confidentiality
- An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients’ inquiries and requests
**Teamwork**
- Share best practice to ensure quality of service and maintain the standards required
- Actively contribute to the work of the team by taking ownership of tasks to ensure timely completion.
- Be flexible with work schedules to support and preserve the provision of an excellent service to patients and GP’s.
- Ensure any and all outstanding tasks are dealt with promptly and within time scale.
**Continuous Service Improvement**
- Be confident in challenging the status quo and make constructive suggestions to improve the quality of service.
- Actively engage and participate in staff meetings and selected management activities.
**Major Duties and Responsibilities of the Post**
- Answer phone calls and manage patients at the reception desk as a priority, ensuring all appointments are booked accurately and all patient queries are dealt with effectively, to the correct procedure and in a courteous and professional manner.
- Signpost patients to external support services in line with Practice guidelines and protocol.
- Manage all administrative tasks and duties in line with Practice procedures and ensure patient records are updated with all communication and activities in a timely manner.
- React quickly and effectively to GP and clinical staff requests in relation to patient safety.
- Open up premises at the start of the day (if required), making all the necessary preparations to receive patients.
- Secure premises at the end of the day; ensure the building is totally secured, internal lights off, all windows closed/locked, and alarm activated.
Adhere to Health & Safety procedures, taking responsibility for the safety of yourself and others, and rectify/report any safety concerns as they arise.
**Essential experience needed**:
Good standard of Education
Communication skills and techniques
Motivation/Enthusiasm
Computer/IT skills
**Job Types**: Full-time, Permanent
Pay: From £22,269.00 per year
**Benefits**:
- Company events
- Company pension
- Free flu jabs
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
Work Location: In person
Reference ID: Medical Receptionist
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