Medical Receptionist

7 months ago


Manchester, United Kingdom West Point Medical Centre Full time

**About us**

We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided

**Job description**

We are looking to appoint a highly motivated and committed Medical Receptionist to join our team at West Point Medical Centre.

This is an essential role in the delivery of quality and innovative primary care services to our patients. We are a friendly and well organised team with a forward-thinking approach. We are based in Levenshulme and form part of Gorton and Levenshulme PCN.

**Main duties of the job**

To offer patients, efficient, reliable, and courteous reception service and to provide administrative support to the practice in order that it may function effectively, and in accordance with practice policy on confidentiality. Customer service and communication forming an essential element of the role.

To be the first point of contact for patients either on the phone or in person. In addition to providing reception desk services based at the practice.

To provide excellent team working skills to ensure a quality and efficient service is provided to patients and staff.

To work within the processes and protocols which allow the organisation to comply with CQC and clinical and information governance requirements.

Key Duties/Responsibilities

**Reception Services To Patients**

Ensuring the smooth and efficient running of our reception area, working as part of our reception team. Acting as a first contact with the practice and being aware that you are an ambassador for our surgery. Application of registration procedure for new patients. Receiving patients at the desk and directing as necessary. Application procedures for temporary residents and those requiring immediately necessary treatment. Operation of the appointments system which will include booking of arrivals and negotiating suitable appointment arrangements with patients. Ensuring clinicians are made aware of patients requiring urgent assessment. Monitoring and managing the waiting area to ensure that patients are seen in a timely manner and within a safe environment. Processing patient queries appropriately and ensuring follow up. Signposting and understanding where patients are best directed when they contact the surgery

**Job Types**: Full-time, Part-time

**Salary**: From £11.50 per hour

Expected hours: 8am - 8pm

**Benefits**:
Company pension

Employee discount

On-site parking

Schedule:
Monday to Friday

**Education**:
GCSE or equivalent (preferred)

Work Location: In person

**Job Types**: Full-time, Part-time

**Salary**: From £11.50 per hour

Expected hours: No less than 25 per week

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Ability to Commute:

- Manchester (required)

Work Location: In person



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