Patient Services Team Leader

6 months ago


Manchester, United Kingdom Nuffield Health Full time

HEAD OFFICE

Patient Services Team Leader

**Patient Services Team Leader**

**Manchester Diagnostic Suite | Admin | Full Time | Permanent**

**Up to £26,000 per annum depending on experience**

**37.5 hours per week**

Our Patient Services department at Manchester Diagnostic suite currently have an opportunity for a Patient Services Team Leader. Start your journey with us whilst we’ll support you to be your best.

**The opportunity**

To provide effective and efficient administration within the reception/ bookings team area. To support the Patient Services Manager in the day to day running of the Reception and Outpatient Booking teams and to provide leadership in their absence.

As our Patient Services Team Leader you will:

- Show behaviour, attitude and outlook to support Patient Services Manager at all times especially in terms of setting standards to team members and presenting a united front around business and strategic decisions
- Show excellent customer service skills as part of the reception /bookings team.
- Ensure the work within the area of administration and support meets all required standards and time scales.
- Handle all enquiries, or queries raised efficiently and effectively, escalating appropriately
- Manage work scheduling/rotas, approve time entries and annual leave requests.

**The person**

To succeed as a Patient Services Team leader, you will need:

- As the first point of contact for many of our patients you will need to be polite, professional and be able to show empathy and to be the patients ambassador.
- Excellent communication skills and ability to disseminate information
- Excellent Interpersonal skills
- To have a positive outlook to change, ability to adapt and have a flexible approach.
- Ability to review and refine admin processes
- Ability to present to a group in meeting situations.
- Ability to work under your own initiative
- Previous experience of team leadership / work working within a similar role
- Experience of working in a customer facing environment
- Computer literacy, data base and MS Outlook skills are essential
- Ability to remain calm and take control of situations where necessary
- Ability to learn quickly and retain a variety of information.
- GCSE English and Maths or equivalent qualification

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**
- LocationManchester - Manchester
- Contract typePermanent
- ReferenceJR0075773

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.



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