Patient Services Officer
7 months ago
JOB PURPOSE The purpose of this role is to provide a high-quality patient service that is accessible to all. The post holder will be responsible for handling general concerns and enquiries (PALS enquiries), complaints, claims and MP queries from the point of receipt through to successful resolution, acting at all times in accordance with internal policies and relevant legislation. The role will involve working closely with a variety of people including patients, carers, advocates, healthcare professionals, solicitors, administrative staff and Chief Officers. This will span a variety of organisations including partners, healthcare providers, local authorities, emergency services, NHS Litigation Authority and regulatory bodies (such as the Parliamentary and Health Service Ombudsman and the Information Commissioners Office).
The post holder will be required to receive, interpret and communicate what can sometimes be highly emotive and complex information and this will be done with sensitivity and professionalism. With an attention to detail, the post holder will ensure that issues and concerns are meticulously investigated. Every concern received is an opportunity to review the care and services that are delivered to patients. Therefore, an important part of the role is to maximise opportunities to learn from the experiences of patients.
Where an investigation has identified that lessons need to be learnt, the post holder will oversee the implementation of action plans and ensure that this learning is disseminated for the benefit of others. The post holder will also provide information and support to the Patient Services Manager as required, representing Patient Services at case meetings and with the production and presentation of formal reports to committee meetings. KEY DUTIES AND RESPONSIBILITIES Provide information and advice on how to raise a comment, compliment, concern or complaint. Act on the patients behalf to resolve the concern as quickly as possible.
Provide support and advice through the formal complaints process, investigating the issues identified and liaising with the Patient Services Manager throughout. Adhere to best practice as required of the Department of Health complaints procedure Making Experiences Count and locally agreed protocols. Promote conciliation as part of local resolution, providing support and advice to independent conciliators and clinical advisers and complainants. Arrange conciliation meetings and hearings as appropriate and prepare case papers as required, including clinical records.
Advise complainants, staff and practitioners of their statutory rights regarding complaints, interpreting guidance and regulations in a clear, concise and helpful manner. Provide appropriate oral responses to complainants, practitioners and other individuals requiring information about the NHS complaints procedure. Provide help and advice about how to complain and where to obtain independent support. Maintain existing network arrangements with colleagues in other areas.
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Patient Services Officer
8 months ago
Manchester, United Kingdom Venn Group Full timePatient Services Officer: Venn Group has partnered with a large Healthcare Organisation in the Manchester area who is urgently in need of a fulltime Patient Services Officer. Key Duites: - To provide advise and support on how to raise a complaint - Reslove any complaints in a quick manner - To be able to go through the complaints process, when...
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Patient Services Support Officer
6 months ago
Manchester, United Kingdom NHS Greater Manchester Integrated Care Full timeThe purpose of this role is to provide a high-quality patient service that is accessible. The post holder will be responsible for receiving, investigating and resolving informal patient concerns, preventing escalation into formal complaints and acting at all times in accordance with internal policies and relevant legislation. The post holder will also...
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Patient Access Officer
7 months ago
Manchester, United Kingdom London Bridge Hospital Full timePatient Access Officer Manchester, The Christie Private Care Full time 37.5 per week Permanent We’re looking for a Patient Access Officer to join our Patient Access team based at The Christie Private Care. This is your opportunity to become a vital part of the UK’s largest private healthcare provider by joining our Patient Access department. As a...
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Patient Services Support Officer
6 months ago
Manchester, United Kingdom NHS Greater Manchester Integrated Care Full timeCOMMUNICATION To advise people who have concerns about the options open to them to resolve their concerns informally or under the NHS complaint procedure, referring them as appropriate to the relevant service manager, PALS, other NHS organisation, local authority and to the Independent Complaints Advocacy (ICA) service or Citizens Advice Bureau (CAB) where...
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Patient Service Advisor
6 months ago
Manchester, United Kingdom Manchester Integrative Medical Practice Full time**Job summary** We are looking to recruit a Patient Service Advisor to join our growing, friendly and busy team based at our site in Moss Side Health Centre. **Main duties of the job** You will need to have excellent organisational skills, excellent communication skills, and be able to work under pressure and adapt quickly to an ever-changing...
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Patient Service Advisor
7 months ago
Manchester, United Kingdom Manchester Integrative Medical Practice Full time**Job summary** We are looking to recruit a Patient Service Advisor to join our growing, friendly and busy team based at our sites in Longsight Health Centre and also Moss Side Health Centre. **Main duties of the job** You will need to have excellent organisational skills, excellent communication skills, and be able to work under pressure and adapt...
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Patient Service Advisor
22 hours ago
Manchester, United Kingdom NHS Full timeJob DescriptionThe Elective Access Reception Service is responsible for providing an efficient and high-quality Elective Access Reception Service to support the trust. This role requires the ability to work flexibly to cover extended hours and staff absences.Main Duties• Develop and maintain effective relationships with users of the Reception Service...
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Dental Patient Liaison Officer
7 months ago
Manchester, United Kingdom Smile Stylist Full time**Dental Patient Liaison Officer** Would you like to work for an Organisation who has an excellent reputation in the community and is known for his integrity? Do you want to work independently among satisfied co-workers who have been with us for years, then look no further.. Smile Stylist presents an exciting full-time opportunity for a professional and...
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Purchasing Officer for Homecare Patients
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Manchester, United Kingdom Manchester University NHS Foundation Trust Full timeJob Overview">We are seeking an experienced and skilled Purchasing Officer to join our team at Manchester University NHS Foundation Trust. The successful candidate will be responsible for managing the purchasing process for homecare patients, ensuring that medications are delivered efficiently and effectively.">Main Responsibilities">Process homecare...
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Patient Services Administrator
6 months ago
Manchester, United Kingdom Nuffield Health Full timeHEAD OFFICE Patient Services Administrator **Patient Services Administrator** **Manchester Institute of Health and Performance | Permeant | Part Time** **£21,640.20 pro rata** **20 hours per week** **Nuffield Health is the UK’s largest Healthcare Charity. We’re taking care of the nation’s wellbeing. Now, so can you. If you’re enthusiastic,...
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Patient Services Administrator
6 months ago
Manchester, United Kingdom Nuffield Health Full timeHEAD OFFICE Patient Services Administrator **Patient Services Administrator** **Manchester Institute of Health and Performance | Customer | Fixed Term Contract (12 months) | Full time** **£23,419.50 per annum** **37.5 hours per week** Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Patient Services...
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Patient Services Assistant
2 days ago
Manchester, United Kingdom Nuffield Health Full timeWe're Nuffield Health, the UK's largest independent healthcare provider. We're proud to offer a range of services, including private hospitals, diagnostic centres and specialist clinics.We're currently seeking a Patient Services Administrator to join our team at our Leeds Hospital site.As a Patient Services Administrator, you'll play a key role in ensuring...
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Patient Services Administrator
2 months ago
Manchester, United Kingdom Nuffield Health Full timePatient Services AdministratorManchester Diagnostics Suite | Customer | Permanent | Full time |Up to £24,419.00 per annum (Pro rata), depending on experience37.5 hours per week At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive...
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Patient Services Administrator
2 months ago
Manchester, United Kingdom Nuffield Health Full timePatient Services AdministratorManchester Diagnostics Suite | Customer | Permanent | Full time |Up to £24,419.00 per annum (Pro rata), depending on experience37.5 hours per week At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive...
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Patient Services Administrator
7 months ago
Manchester, United Kingdom Nuffield Health Full timeHEAD OFFICE Patient Services Administrator (Bank) **Patient Services Administrator - Bank** **MHIP | Administrator | Bank Contract - Ad hoc** **£12.01 per hour** Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare...
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Patient Services Team Leader
6 months ago
Manchester, United Kingdom Nuffield Health Full timeHEAD OFFICE Patient Services Team Leader **Patient Services Team Leader** **Manchester Diagnostic Suite | Admin | Full Time | Permanent** **Up to £26,000 per annum depending on experience** **37.5 hours per week** Our Patient Services department at Manchester Diagnostic suite currently have an opportunity for a Patient Services Team Leader. Start your...
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Head of Patient Services
3 days ago
Manchester, United Kingdom Rodericks Dental Limited Full timeThis role plays a vital part in delivering exceptional patient experiences at Rodericks Dental Limited. Key responsibilities include:Managing the reception desk to maintain a high standard of patient service.Leading the reception team to achieve practice targets and improve patient satisfaction.Developing and maintaining advanced knowledge of practice...
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Patient Services Coordinator
6 days ago
Manchester, United Kingdom Circle Health Group Limited – Monthly Full timeCircle Health Group Limited – MonthlyWe are seeking a highly skilled Patient Administrator to join our team in the Administration department at The Woodlands Hospital in Darlington. This is a part-time role (20 hours a week) that requires flexibility and strong communication skills. As the first point of contact for all persons attending the hospital, you...
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Patient Services Administrator
6 months ago
Manchester, United Kingdom Nuffield Health Full timePatient Services Administrator Manchester Institute of Health and Performance | Customer | Fixed Term Contract (12 months) | Full time £23,419.50 per annum 37.5 hours per week Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Patient Services Administrator in our Manchester Institute of Health and...
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Patient Services Administrator
3 weeks ago
Manchester, United Kingdom Nuffield Health Full timePatient Services Administrator - Bank MHIP | Administrator | Bank Contract - Ad hoc £12.01 per hour Are you a confident and customer-focused administrator, who's passionate about great customer service?Then you could be just who we're looking for.Join the nation's largest Healthcare Charity and be part of a talented team, doing incredible work to shape the...