Patient Service Advisor
3 weeks ago
The Elective Access Reception Service is responsible for providing an efficient and high-quality Elective Access Reception Service to support the trust. This role requires the ability to work flexibly to cover extended hours and staff absences.
Main Duties
• Develop and maintain effective relationships with users of the Reception Service through excellent communication and customer service skills.
• Work with other disciplines of staff to provide a friendly and approachable patient reception service.
• Prioritise workload and manage multiple tasks efficiently.
• Maintain accurate records and confidentiality of patient information.
Person Specification
• Educated to GCSE Level or equivalent experience.
• Previous experience of working in a administrative environment.
• Understanding of Patient Confidentiality.
• Good communication skills both verbally and written.
• Experience of using Microsoft office products.
• Ability to prioritise workloads.
• Good level of numeracy and literacy.
• Previous NHS or similar healthcare setting experience.
• Motivated and enthusiastic.
• Works well as part of team.
Benefits
• Competitive salary and benefits package.
• Opportunities for career development and professional growth.
• A dynamic and supportive work environment.
• Recognition and rewards for exceptional performance.
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