Patient Service Advisor

4 months ago

Manchester, United Kingdom Manchester Integrative Medical Practice Full time

Job summary

We are looking to recruit a Patient Service Advisor to join our growing, friendly and busy team based at our site in Moss Side Health Centre.

This is an excellent opportunity for enthusiastic, driven individuals who want to work and develop their skills in an interesting and exciting healthcare environment, where no two days are the same. We are building a strong, supportive team, and we would welcome applications from a range of professional backgrounds and experiences.

Main duties of the job

You will need to have excellent organisational skills, excellent communication skills, and be able to work under pressure and adapt quickly to an ever-changing environment.

You will be friendly, approachable and attentive to queries from patients, service users, and other service providers. You will have some experience of working in a customer service-focused environment.

You should be IT-literate and willing to learn new skills and approaches. Successful candidates will go through a comprehensive induction process and be offered a rigorous on-the-job training package.

Hours of work will be Monday to Friday, 08:00am - will also need to be flexible to cover colleague absence.

About us

Longsight Medical Practice is a large practice based over two sites - Longsight Health Centre and Moss Side Health Centre with a GP partner led team. We are a training practice where we train our future GP's and other roles as requested.

We have achieved a Pride in Practice Gold award for LGBT+ care and we particularly value excellent end of life care and advance care planning.

Your application should explain why you are applying for the post, how you believe you are suitable for this job role, and how your skills can contribute to the practice in continuing to offer excellent customer service and healthcare services to our diverse patient population.

Job description

Job responsibilities

The followingare the core responsibilities of a Patient Service Advisor. There may be, on occasion, a requirement to carry out other tasks.This will be dependent upon factorssuch as workload and staffing levels:

a.Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phonecalls, transferring calls or dealingwith the callers request appropriately

d.Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f.Clinically code data on EMIS WEB

g.Photocopy documentation as required

h.Input data into patientshealthcare records as necessary

i.Direct requests for information, , SAR, insurance/solicitors lettersand DVLA forms to the administrative team

j. Manage all queriesas necessary in an efficientmanner

k. Carry out systemsearches as requested

l. Maintain a clean,tidy, effective workingarea at all times

m. Monitor and maintainthe reception area and notice boards

n. Support all clinical staff with generaltasks as requested

In additionto the primary responsibilities, the Patient Service Advisor may be requestedto:

a. Partake in auditas directed by the audit lead

b. Support administrative staff, providing coverduring staff absences

c. Action incoming emailsand correspondence as necessary

d. Scan patient relateddocumentation and attachscanned documents to patients healthcare records

e. Complete opening and closing procedures in accordance with the duty rota

f.As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

g. Order and monitorstationery supplies

h. Produce, maintain and participate in the Patient Service Advisor rota for lunch and out ofhours cover

h.Identify and provide team training where required

i. Support the practicemanager with all Patient Participation Group related matters

k. Support the health promotion lead and displaypromotional material on theallocated noticed boards and in the waiting room

Person Specification

Qualifications

Essential

Good literacy skills (spelling, comprehension etc) Good numeracy skills Educated to a GCSE-level standard

Desirable

Fluent in other languages AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care

Experience

Essential

Experience of working with the general public

Desirable

Experience of administrative duties Experience of working in a healthcare setting

Personal Qualities

Essential

Polite and confident Flexible and co-operative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check

Skills

Essential

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure

Desirable

EMIS User skills

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