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Edinburgh, United Kingdom Fazenda Edinburgh Full time

We are looking for an experienced, passionate and personable receptionist to join our team as a Reception Supervisor. The Reception Supervisor’s role is to assist the Reception Manager in the effective daily running of the reception, providing exceptional levels of guest care and ensuring the reception team follows by example.

We believe it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests. While experience as a Reception Supervisor is preferred, it is not essential.

**What is in it for you?**

At Fazenda we pride ourselves on investing in a happy, knowledgeable and motivated team. While working with us you will receive:

- Enhanced maternity and paternity pay
- Benenden private health care
- Cinema, gym and retailer discounts
- Complimentary meal for two to celebrate your work anniversary
- 50% brand discount on both food and drink
- 100% of service charges shared amongst you and the team
- Free meals during breaks
- Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
- Employee assistance programme
- A supportive and inclusive leadership team
- Opportunities to develop and progress

As a growing company, it is at the heart of our business to develop from within. If you demonstrate the right attitude, desire and potential, we will help with any additional training to put you on course for a future management role.

**About the role**:
As a Reception Supervisor you will be responsible for being a role model to our junior team members, welcoming guests and managing our reservation system in a fast-paced environment. This is a challenging and very rewarding role, involving interaction with every single guest, helping to ensure that each person who crosses our door has a truly unique experience with us.

Often the first point of contact for our guests, you’ll need to have a strong presence and warming character whilst working well under pressure. Duties will include:

- Supervising, motivating, coaching and helping to develop the reception team so they work in an efficient and collective manner, highlighting any concerns and issues regarding performance and behaviour of the team to the Reception Manager.
- Taking leadership of the reception team and completing all related responsibilities in the absence of the Reception Manager.
- Adapting language and service style to suit the guest, whilst always presenting yourself as professional, friendly and polite.
- Maximising potential sales through effective allocation of bookings and walk-ins.
- Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law._

**_Happy to Talk Flexible Working_**

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