Reception Supervisor

3 weeks ago

Edinburgh, United Kingdom voco Edinburgh Royal Terrace Full time

**Reception Supervisor**:
**voco Edinburgh Royal Terrace**:
**Salary**:£26500 per annum**

**Job Type**:Permanent**
**Hours**:Full-time**
**Town**:Edinburgh***:
Located on the architectural street of Royal Terrace in Edinburgh with stunning city views and walking distance to Edinburgh Waverly Station.

We are currently recruiting for a **Reception Supervisor** to join our Truly Talented team.

Reporting directly to the Front Office Manager, this is an exciting role for a talented individual looking for career growth and a new challenge in a fast-paced, busy, hardworking team environment.

**What we offer**
- £26500 per annum
- Permanent, full-time contract (40hrs per week)

**Benefits**
- Worldwide employee discounts at IHG Hotels;
- Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

**Your role**

As a **Reception Supervisor**, you assist with the day-to-day running of the reception and supervise the department in the absence of the manager.

You will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a **Reception Supervisor** will include but are not limited to:

- To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
- To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues;
- To take pride and ownership of the smooth running and efficient organisation of the Reception in line with established procedures and standards;
- To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries;
- To work with all other departments in a suitably respectful, courteous and helpful manner;
- To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity;
- To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow-up using your integrity;
- To ensure correct hand-over procedure of the day’s business with regard to cover and cashiering;
- To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
- To promote the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

**The core skills and experience required to succeed**
- Truly passionate about the Hospitality Industry;
- Previous experience as a receptionist or reception supervisor is required;
- Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories;
- Outstanding customer service skills with the ability to anticipate guests’ needs;
- A strong leader capable of motivating and influencing others to work to defined procedures and standards;
- Excellent personal presentation;
- Ability to function independently with a minimum of supervision;
- Excellent communication skills, the ability to communicate verbally and in writing;
- To be an enthusiastic team player with a flexible approach.

Having these core skills will put you one step further to joining Axiom Hospitality and the voco - Royal Terrace.

**Opportunities for all**

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through interna

  • Reception Supervisor

    1 week ago

    Edinburgh, United Kingdom YOTEL Edinburgh Full time

    We are looking for someone to join as a **Reception** **Supervisor **to join our Mission control team (our name for Reception). **A little about the role** The role of **Mission Control Supervisor Leader** (Reception Supervisor) working at YOTEL is one of continued development and never a dull shift! You will get to interact with our great guests, making...

  • Reception Supervisor

    4 weeks ago

    Edinburgh, United Kingdom Fazenda Edinburgh Full time

    We are looking for an experienced, passionate and personable receptionist to join our team as a Reception Supervisor. The Reception Supervisor’s role is to assist the Reception Manager in the effective daily running of the reception, providing exceptional levels of guest care and ensuring the reception team follows by example. We believe it is our people...

  • Reception Supervisor

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom YOTEL Edinburgh Full time

    We are looking for someone to join as a Reception Supervisor to join our Mission control team (our name for Reception).A little about the roleThe role of Mission Control Supervisor Leader (Reception Supervisor) working at YOTEL is one of continued development and never a dull shift You will get to interact with our great guests, making sure their stay at...

  • Reception Supervisor

    4 weeks ago

    Edinburgh, United Kingdom Hilton Edinburgh Carlton Full time

    **Job Ref**:AM10687 **Branch**:Hilton Edinburgh Carlton **Location**:Hilton Edinburgh Carlton, Edinburgh **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:06/08/2023 **Closing date**:08/09/2023 **Would you like to work for a company that gives you**: - £250, up to £1000...

  • Reception Supervisor

    3 weeks ago

    Edinburgh, United Kingdom Hilton Edinburgh Carlton Full time

    **Job Ref**:AM12474 **Branch**:Hilton Edinburgh Carlton **Location**:Hilton Edinburgh Carlton, Edinburgh **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:13/05/2024 **Closing date**:15/06/2024 **Would you like to work for a company that gives you**: - £250, up to £1000...

  • Reception Supervisor

    4 weeks ago

    Edinburgh, United Kingdom voco Edinburgh Royal Terrace Full time

    **Reception Supervisor**: **voco Edinburgh Royal Terrace**: **Salary**:£26,500 per annum** **Job Type**:Permanent** **Hours**:Full-time** **Town**:Edinburgh***: Located on the architectural street of Royal Terrace in Edinburgh with stunning city views and walking distance to Edinburgh Waverly Station. We are currently recruiting for a **Reception...

  • Reception Supervisor

    3 weeks ago

    Edinburgh, United Kingdom voco Edinburgh Royal Terrace Full time

    **Reception Supervisor**: **voco Edinburgh Royal Terrace**: **Salary**:£26500 per annum** **Job Type**:Permanent** **Hours**:Full-time** **Town**:Edinburgh***: Located on the architectural street of Royal Terrace in Edinburgh with stunning city views and walking distance to Edinburgh Waverly Station. We are currently recruiting for a **Reception...

  • Reception Supervisor

    1 week ago

    Edinburgh, United Kingdom Doubletree by Hilton Edinburgh Airport Full time

    **Job Ref**:AM12577 **Branch**:Doubletree by Hilton Edinburgh Airport **Location**:Doubletree by Hilton Edinburgh Airport, Edinburgh **Salary/Benefits**:Competitive Salary along with great career opportunities and numerous incentive schemes. **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:30/05/2024 **Closing...

  • Reception Supervisor

    1 week ago

    Edinburgh, United Kingdom Doubletree by Hilton Edinburgh Airport Full time

    **Job Ref**:AM12212 **Branch**:Doubletree by Hilton Edinburgh Airport **Location**:Doubletree by Hilton Edinburgh Airport, Edinburgh **Salary/Benefits**:Competitive Salary plus Achievable Incentives **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Various between am and am **Hours per week**:40 **Posted date**:04/04/2024 **Closing...

  • Reception Supervisor,

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Malmaison Full time

    Reception Supervisor, Malmaison Edinburgh LeithFull time 40hrs/week, Basic Contract £22,250 per year + £1854 retention bonus pro rata, + upsell incentivesType of Contract: PermanentFree parking availableBe the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with...

  • Reception Supervisor

    5 days ago

    Edinburgh, United Kingdom Market Street Hotel Full time

    We are recruiting for an enthusiastic and experienced Reception Supervisor to join our Reception team at Market Street hotel, offering personalised service to our guests. **Who we are looking for**: As Reception Supervisor, you will support the Reception Manager in the daily operation, leading the guest relations team and ensuring guest expectations are...

  • Reception Supervisor

    3 weeks ago

    Edinburgh, United Kingdom Market Street Hotel Full time

    We are recruiting for an enthusiastic and experienced Reception Supervisor to join our Reception team at Market Street hotel, offering personalised service to our guests. **Who we are looking for**: As Reception Supervisor, you will support the Reception Manager in the daily operation, leading the guest relations team and ensuring guest expectations are...

  • Reception Supervisor

    2 weeks ago

    Edinburgh, United Kingdom Market Street Hotel Full time

    We are recruiting for an enthusiastic and experienced Reception Supervisor to join our Reception team at Market Street hotel. Ahead of an anticipated busy year, this role is to support our existing Reception team, offering personalized service to our guests. **Who we are looking for**: As Reception Supervisor, you will support the Reception Manager in the...

  • Reception Supervisor

    4 weeks ago

    Edinburgh, United Kingdom Market Street Hotel Full time

    We are recruiting for an enthusiastic and experienced Reception Supervisor to join our Reception team at Market Street hotel. Ahead of an anticipated busy year, this role is to support our existing Reception team, offering personalized service to our guests. **Who we are looking for**: As Reception Supervisor, you will support the Reception Manager in the...

  • Reception Supervisor

    3 weeks ago

    Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    **Edinburgh Residence Inn** is recruiting a Reception Supervisor *** The role of an Operations/Reception Supervisor is a Supervisory position that focuses on successfully accomplishing the daily objectives in Operations. Assists in leading staff while personally assisting in all areas of the Operations, including food production; purchasing; Front Office;...

  • Reception Supervisor

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Market Street Hotel Full time

    We are recruiting for an enthusiastic and experienced Reception Supervisor to join our Reception team at Market Street hotel.Ahead of an anticipated busy year, this role is to support our existing Reception team, offering personalized service to our guests.Who we are looking for:As Reception Supervisor, you will support the Reception Manager in the daily...

  • Hotel Reception Supervisor

    2 weeks ago

    Edinburgh, United Kingdom Accor Full time

    Title**:Reception Supervisor** Our mission at Ibis Edinburgh South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! As part of our team you can have: - Free night stays in our UK hotels and 50% discount in any Accor...

  • Medical Reception Supervisor/administrator

    4 weeks ago

    Edinburgh, United Kingdom Ladywell Medical Centre East Full time

    **JOB DESCRIPTION** **AM RECEPTION SUPERVISOR/ADMINISTRATOR** **(MATERNITY LEAVE COVER - 1 YEAR)** **Job Details** **Job Title**:AM Reception Supervisor/Administrator **Date**:January 2024 **Responsible to**:Assistant Practice Manager **Responsible for**:Reception Staff **Location**:Ladywell Medical Centre (East), 26 Featherhall Avenue, Edinburgh, EH12...

  • Reception Supervisor, Malmaison

    1 month ago

    Edinburgh, United Kingdom Malmaison Full time

    **Role: Reception Supervisor, Malmaison** **Competitive pay and benefits** **Permanent contract** **Location: Edinburgh** Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. Are high standards second nature to you? Do you love people and making guests...

  • Reception Supervisor

    4 weeks ago

    Edinburgh, United Kingdom The Grassmarket Hotel Full time

    **Job Ref**:SCO2779 **Branch**:The Grassmarket Hotel **Location**:The Grassmarket Hotel, Edinburgh **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:14/04/2023 **Closing date**:23/04/2023 **Who we are?** The Scotsman Group is Scotland’s largest and most diverse hospitality...