Reception Supervisor

7 months ago


Edinburgh, United Kingdom Market Street Hotel Full time

We are recruiting for an enthusiastic and experienced Reception Supervisor to join our Reception team at Market Street hotel.
Ahead of an anticipated busy year, this role is to support our existing Reception team, offering personalized service to our guests.

**Who we are looking for**:
As Reception Supervisor, you will support the Reception Manager in the daily operation, leading the guest relations team and ensuring guest expectations are delivered and exceeded at all times.

You'll be highly motivated and have a creative personality, an abundance of positivity and give a warm welcome to every guest. You’ll have impeccable personal presentation standards, be team orientated, and have excellent communication skills as you’ll be working closely with other departments in the hotel.

Previous reception experience is essential, and your background has been working within a quality 4- or 5-star FOH environment.

**Some of the main duties**:

- Being an active member of the reception team, you will welcome all guests and give them a unique check-in and check-out experience
- Develop high quality relationships with guests, from the moment they arrive and throughout their stay.
- Provide hotel Duty Management cover, be the first point of contact in the event of an emergency situation or where any guest concerns are raised
- Provide proactive support, ensuring our brand standards and creative energy is shown to colleagues and guests at all times
- Assisting the Reception Manager with training and development, acting as a coach to develop ad inspire the team
- Being a true local hero, providing concierge information about Edinburgh and beyond.
- Resolve guest concerns in a positive, creative and timely manner
- Ensure team members are carrying out their roles to the best of their ability
- Ensure that guest documentation and information is available and up-to-date
- Ensure that information is passed on to other departments as necessary and to the other members of the department
- Flexibility is a must - this role will be working 5 of 7 days working mostly weekends, but also nights/public holidays/weekdays as required.

If it sounds like you and you are passionate about providing outstanding customer service to guests are determined, hardworking we would like to hear from you.

**What’s in it for you**:
**Instant Benefits**:

- Meal on duty
- Uniform provided
- Working with friendly faces on a daily basis

Once you have completed your prohibition period, you are eligible for our **enhanced benefits**:

- Enjoy a guest experience of an overnight stay at Market Street hotel for you and a friend.
- 25% off of all Glendola Leisure venues
- Friend & Family Discount available
- We want to see your name in lights - an extra treat every time your names is positively mentioned on review websites
- Enjoy a complimentary Carlton Hotel Collection stay annually
- Design Hotels employee rate

**About Market Street hotel**:
Market Street hotel features 98 urban boutique style rooms and suites, each is complete with thoughtful touches, designed to leave a lasting impression on today’s intrepid traveller.

A medley of bold design and distinct comfort, each room exudes calm and tranquillity coupled with a vibrant atmosphere. Modern and experiential yet simultaneously homely, Market Street hotel offers a unique oasis away from the hustle and bustle of city life whilst keeping its finger on the pulse of Edinburgh’s beating heart.

Pay: £12.50-£13.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

Work Location: In person


  • Reception Supervisor

    2 weeks ago


    Edinburgh, United Kingdom Fazenda Edinburgh Full time

    We are looking for an experienced, passionate and personable receptionist to join our team as a Reception Supervisor. The Reception Supervisor’s role is to assist the Reception Manager in the effective daily running of the reception, providing exceptional levels of guest care and ensuring the reception team follows by example. We believe it is our people...

  • Reception Supervisor

    2 weeks ago


    Edinburgh, United Kingdom Fazenda Edinburgh Full time

    **Reception Supervisor** We are looking for an experienced, passionate and personable receptionist to join our team as a Reception Supervisor. The Reception Supervisor’s role is to assist the Reception Manager in the effective daily running of reception, providing exceptional levels of guest care and ensuring that the reception team follows by...

  • Reception Supervisor

    7 months ago


    Edinburgh, United Kingdom voco Edinburgh Royal Terrace Full time

    **Reception Supervisor**: **voco Edinburgh Royal Terrace**: **Salary**:£26500 per annum** **Job Type**:Permanent** **Hours**:Full-time** **Town**:Edinburgh***: Located on the architectural street of Royal Terrace in Edinburgh with stunning city views and walking distance to Edinburgh Waverly Station. We are currently recruiting for a **Reception...

  • Reception Supervisor

    7 months ago


    Edinburgh, United Kingdom voco Edinburgh Royal Terrace Full time

    **Reception Supervisor**: **voco Edinburgh Royal Terrace**: **Salary**:£26,500 per annum** **Job Type**:Permanent** **Hours**:Full-time** **Town**:Edinburgh***: Located on the architectural street of Royal Terrace in Edinburgh with stunning city views and walking distance to Edinburgh Waverly Station. We are currently recruiting for a **Reception...

  • Reception Supervisor

    7 months ago


    Edinburgh, United Kingdom voco Edinburgh Royal Terrace Full time

    **Reception Supervisor**: **voco Edinburgh Royal Terrace**: **Salary**:£26500 per annum** **Job Type**:Permanent** **Hours**:Full-time** **Town**:Edinburgh***: Located on the architectural street of Royal Terrace in Edinburgh with stunning city views and walking distance to Edinburgh Waverly Station. We are currently recruiting for a **Reception...

  • Reception Supervisor

    2 weeks ago


    Edinburgh, United Kingdom Malmaison Full time

    **Reception Supervisor, Malmaison, St Andrews Square Edinburgh** **OTE up to £23,670 Per Annum (including Loyalty Bonus), 40 Hours** **Permanent contract** **Edinburgh, St Andrews Square** Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. Are high...

  • Reception Supervisor

    2 weeks ago


    Edinburgh, United Kingdom Market Street Hotel Full time

    We are recruiting for an enthusiastic and experienced Reception Supervisor to join our Reception team at Market Street hotel, offering personalised service to our guests. **Who we are looking for**: As Reception Supervisor, you will support the Reception Manager in the daily operation, leading the guest relations team and ensuring guest expectations are...

  • Reception Supervisor

    7 months ago


    Edinburgh, United Kingdom Market Street Hotel Full time

    We are recruiting for an enthusiastic and experienced Reception Supervisor to join our Reception team at Market Street hotel. Ahead of an anticipated busy year, this role is to support our existing Reception team, offering personalized service to our guests. **Who we are looking for**: As Reception Supervisor, you will support the Reception Manager in the...

  • Reception Supervisor

    2 weeks ago


    Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    **Edinburgh Residence Inn** is recruiting a Reception Supervisor *** The role of an Operations/Reception Supervisor is a Supervisory position that focuses on successfully accomplishing the daily objectives in Operations. Assists in leading staff while personally assisting in all areas of the Operations, including food production; purchasing; Front Office;...

  • Reception Supervisor

    7 months ago


    Edinburgh, United Kingdom Courtyard Edinburgh Full time

    **Reception Supervisor**: £24,380 plus Benefits Courtyard Edinburgh, Edinburgh EH1 3AF **Why join us?**: As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2022! - Stays across the UK at employee rate (a HUGE discount!) - Discounted Friends and Family rates...


  • Edinburgh, United Kingdom Courtyard Edinburgh Full time

    **Reception Supervisor**: £23,000 plus Benefits Courtyard Edinburgh, Edinburgh EH1 3AF **The Role**: As ‘Reception Supervisor’ you’ll be on the front line, delivering on our mission! You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. **What you’ll be doing**: -...


  • Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time

    Job DescriptionWe are seeking a highly skilled Night Reception Supervisor to provide exceptional customer service and maintain the highest standards of hospitality at our hotels.As a key member of our team, you will be responsible for managing the night reception area, ensuring seamless guest check-ins and check-outs, and maintaining accurate records. You...

  • Reception Supervisor

    2 weeks ago


    Edinburgh, United Kingdom Holyrood Hotel Full time

    **A bit about us**: Edinburgh Holyrood Hotel is a busy 157 bedroom hotel in the heart of Edinburgh’s old town & of course near Holyrood! This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to a well known worldwide company. This is the perfect time for you to jump on board and help us shape and form our new...

  • Reception Supervisor

    2 weeks ago


    Edinburgh, United Kingdom Macdonald Hotels Full time

    Edinburgh Holyrood Hotel is a busy 157 bedroom hotel in the heart of Edinburgh’s old town. Our Front Office Supervisors are hardworking individuals who can work on their own initiative and are key players in our Front Office Team. Most importantly they do all this with a positive can do attitude and a relentless drive for excellence.. We see you as a...


  • Edinburgh, United Kingdom Hotel Co 51 Full time

    **Reception Support Supervisor - Moxy Fountainbridge Edinburgh** Gross salary - £25000 per year, full time contract The **Reception Support Supervisor** is a confident, organised, and detailed orientated support for the **Moxy Fountainbridge** team. You will manage all reception aspects relating to both groups and individual reservations and will use...


  • Edinburgh, United Kingdom 21212 Full time

    We are a Michelin recognised restaurant with rooms situated on Edinburgh's longest Georgian terrace. We are well established having been operating for 13years and recognised amongst the top restaurants in the city. We are looking for a junior supervisor to come and join our small friendly team here at 21212. Your time will be spent in part in the restaurant...

  • Reception Supervisor

    2 weeks ago


    Edinburgh, United Kingdom The Ivy On The Square Full time

    **_Midweek shift pattern with rotation weekends._** The Ivy Collection Senior Receptionist embodies the glamour of the restaurant, while making sure the floor is running smoothly at all times. The Senior Receptionist is a role that requires solid leadership, an unflappable personality and excellent communication skills - often at the same time. As well as...


  • Edinburgh, United Kingdom Courtyard by Marrriott Hotel Edinburgh Full time

    THE ROLE As ‘Hotel Reception Supervisor’ you’ll be on the front line, delivering on our mission! You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. WHAT YOU’LL BE DOING - Supervising, training, coaching - Delivering top quality Customer service - First point of...


  • Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £24,600 per annum. **Job Number** 23212683 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • Edinburgh, United Kingdom BrewDog Full time

    **About Us**: **PROFIT SHARE | TAXI HOME CONTRIBUTION | STAFF DISCOUNT | CUSTOMER SERVICE INCENTIVE SCHEME | 4-WEEK SABBATICAL EVERY 5 YEARS | CONTRACTED HOURS** We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience...