Reception Supervisor
2 days ago
**A bit about us**:
Edinburgh Holyrood Hotel is a busy 157 bedroom hotel in the heart of Edinburgh’s old town & of course near Holyrood
This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to a well known worldwide company. This is the perfect time for you to jump on board and help us shape and form our new structure. Your option will matter
**What we offer**:
- 28 Days Annual Leave
- £25,000 Salary
- Flexible Working Policies Available For An Ever Changing Work Life Balance
- Discounted Stays with Worldwide Stays On Offer After the Rebrand at as Little as **£20pp**
- Free Meals on Duty
- Uniform Provided
- Apprenticeships & Further Education Opportunities Available
- Free Gym Membership Saving Over **£700 Per Year**:
- Overtime Available if Required
- Company Sick Pay & Pension
- Employee Assistance & Wellness Programmes
- 25% discount when you dine with us in our restaurant
- Referral bonus programme
**What we need from you**
Our Reception team are the first point of contact for our guest’s staying in the hotel. You will be a confident and effective communicator, who can demonstrate your ability to converse with a wide variety of guests and colleagues at all levels.
**A bit about the job**:
Our Front Office Supervisors are hardworking individuals who can work on their own initiative and are key players in our Front Office Team. Most importantly they do all this with a positive can do attitude and a relentless drive for excellence..
We see you as a real ambassador of our company, operating on the front line with an organised, proactive approach and a meticulous eye for detail. You enjoy being part of a busy team but also have the drive to work on your own initiative, always keen to deliver the highest standards and exceed our guests’ expectations.
This is an exciting time to join the hotel as we embark on a re-branding and refurbishment program with a major international hotel brand in the next few months following our recent acquisition from Macdonald Hotels.
Please see a summary of the responsibilities of a Front Office Supervisor below. This list is not exhaustive:
- Preparing the team for the shifts ahead including checking reservations, payments and room allocations.
- Admin duties such as rotas, stock ordering, recruitment and training of staff
- Balancing of room types alongside the Event Manager
- Motivate and support the teams daily
- Ensure that all guest requests are dealt with in a timely manner
- Ensure that all departments are up to date with any guest communication
- Maintain a safe and clean environment, adhering to all health and safety requirements and security procedures
- Be the first and last point of contact for our guests during their time with us
- Carry out Duty Manager shifts as part of your role
- Take responsibility for understanding our products and services
- Proactively look for ways to improve or enhance the guest experience
Please get in touch if this role is for you
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
**Benefits**:
- Employee discount
- Gym membership
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
**Experience**:
- Reception: 1 year (required)
Work Location: One location
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