Spa Reception Supervisor

7 months ago

Edinburgh, United Kingdom Marriott International, Inc Full time

**Additional Information** Salary: £24,600 per annum.

**Job Number** 23212683

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

The award winning One Spa has an exciting opportunity for a Reception Supervisor

Regarded as Europe’s most advanced city spa One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort, pamper and relax.

**Responsibilities**:
Working with the spa management team, the role involves supervision and development of the Spa Reception and Spa Attendant Teams, ensuring that all operational procedures, codes of conduct and standards of appearance are adhered to by all. Ensure that bookings are made to maximise the business and aim to give all clientele the best possible service.

You will be leading, supporting and motivating the Spa Reception and Spa Attendant Teams. You will also demonstrate initiative at all times and project a pleasant, positive and professional image.

This is a hands on role where you will also be responsible alongside the teams for welcoming guests, answering spa enquiries, cash handling and observing set standards. You will also motivate and inspire the teams in their daily responsibility of membership, treatment and retail sales promoting a culture of up selling.

You will ensure that you have full liaison with all team members of the Spa & Hotel departments, you will have strong communication, organizational and team working skills and work to impeccable 5 star standards.

Attributes Required:

- Previous experience in leading/supervising a team
- Previous experience in a client facing role within a luxury five star environment a distinct advantage
- Experience of working with hotel/spa booking and scheduling software
- Excellent written and spoken English
- Flexible and adaptable approach to working hours
- Impeccable personal presentation
- Excellent understanding of client care and five star standards
- Genuine interest in holistic spa philosophy
- Committed, enthusiastic, organized and customer focused
- Ability to work reactively and proactively
- Ability to work as part of a dedicated and passionate team

So why work for the world’s largest hospitality company?
- A competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
- Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
- 50% off Spa Treatments and £50 gym membership within our One Spa
- 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
- Refer a friend to work with us and receive a £500 bonus
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
- Many more benefits however most importantly, we’ll help you grow, and develop you as an individual
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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