Service Desk Supervisor
2 weeks ago
**Service Desk Supervisor**
**Salary: £38,000 per annum**
**Monday - Friday, office hours (37.5 hours per week). No weekends**
**Kettering. Office based**
**Permanent**
Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global brand, a world class reputation and even product placement in Blockbuster films
**Summary of the role**:
The Service Desk Supervisor will be responsible for delivering and maintaining a professional IT Service Desk to our client’s customers. This role will be split between 60%: management and leadership of the current team of 5 First Line and Second Line staffmembers and 40%: day to day team workload. This role reports into the IT Manager and is responsible for ensuring that they are kept abreast of all critical business issues.
**Responsibilities and duties of role**:
- Day to day people management for the 1st and 2nd line IT support team. This includes but is not limited to absence management, performance management, people development, employee engagement, and embedding a strong culture of RCI and integrity.
- Supports and coaches team members on effective methods to research, troubleshoot, and delivery solutions.
- Relationship management of all key stakeholders at an operational level across the business.
- Managing the priorities and workflow of IT (1st and 2nd Line support), ensuring that decisions made provide the most efficient service to all stakeholders involved.
- Conducting weekly team meetings to review progress and forward-planning, the focus of these meetings should be linked to the overarching needs of the business.
- Managing the priorities and workflow of departmental improvement / infrastructure projects.
- Managing and maintaining departmental standard operating procedures, work instructions, ownership and troubleshooting documentation.
- Aligning processes to IT best practice guidelines.
- Attending change management meetings conducted by Corporate IT and ensuring that the content of these meetings is fed through the teams responsible for working through the changes.
- Ensuring the helpdesk is sufficiently resourced at all times, paying particular attention to holiday and sickness management, and on-call scheduling and escalation
- Monitoring incoming requests for service desk support to identify trends in requests or complaints that may require further investigation.
- The role may require the incumbent to perform any other duties to ensure the efficient running of their department or area
-
Service Manager
4 days ago
Kettering, United Kingdom HOOT RECRUIT LIMITED Full timeA brand that is globally recognised, a history that spans 100 years and a highly successful business model that continues to deliver growth - Having this company on your CV will certainly impress. As their Service Manager you’ll get to use your impressive ‘people management’ skills that you’ve cultivated over your career that encourages and...
-
Cover Supervisors Needed
7 days ago
Kettering, United Kingdom Dunbar Education Full timeAbout Us: Dunbar Education specializes in providing high-quality education recruitment services within Kettering and surrounding areas. We work closely with secondary schools to match talented individuals with rewarding opportunities in the education sector. Role Description: We are currently seeking dedicated Cover Supervisors to join our team. As a...
-
Warehouse Supervisor
7 days ago
Kettering, United Kingdom LINKLINE TRANSPORT LTD Full time**AM/PM Warehouse Supervisor - Reports to Shift Operations Manager** **Role Statement & Job Overview** Warehouse supervisors oversee and coordinate daily warehouse activities. This includes receiving and storing goods in and out by managing inventory levels, supervising staff, communicating with peers and management, whilst ensuring health and safety...
-
Cover Supervisors Needed
Found in: Whatjobs ES C2 - 3 days ago
Kettering, United Kingdom Dunbar Education Full timeAbout Us:Dunbar Education specializes in providing high-quality education recruitment services within Kettering and surrounding areas. We work closely with secondary schools to match talented individuals with rewarding opportunities in the education sector.Role Description:We are currently seeking dedicated Cover Supervisors to join our team. As a Cover...
-
Grounds and Garden Supervisor
7 days ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeThis Post is part of the Maintenance Team of Kettering General Hospital who provides maintenance services, both planned and reactive, for the properties belonging to the Hospital The Post Holder is expected to provide a comprehensive gardening and groundsman supervisor service for all areas of the Hospital The post holder will carry out necessary...
-
Customer Service Advisor
3 days ago
Kettering, United Kingdom Interaction Recruitment Full timeRole Customer Service Advisor Location Kettering, Northants Pay £11.31 Hours 5 days per week, some weekends included on a rota basis The role - daily: Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally Liaise with suppliers and other relevant parties regarding problem orders Maintain a regular check on...
-
Contract First Line Support Engineer
7 days ago
Kettering, United Kingdom Spectrum IT Recruitment Full timeTitle: Contract 1st Line Support Engineer Office Location: Kettering (Monday to Friday - 09:00-17:00) Duration: 1 month (with potential for rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. Triage, diagnosis, & support service desk support...
-
Cover Supervisors Needed
2 weeks ago
Kettering, Northamptonshire, United Kingdom Dunbar Education Full timeAbout Us: Dunbar Education specializes in providing high-quality education recruitment services within Kettering and surrounding areas. We work closely with secondary schools to match talented individuals with rewarding opportunities in the education sector. Role Description: We are currently seeking dedicated Cover Supervisors to join our team. As a...
-
Production Supervisor
6 days ago
Kettering, Northamptonshire, United Kingdom Interaction - Kettering Full timeJob Description: Production / Warehouse Supervisor Location: Kettering Salary: £28,500, plus shift allowance We are working with our locally based client to find them a suitably qualified candidate for their Production Warehouse Supervisor role. Whilst in training, this role will initially be on the day shift however, the plan is that this will move...
-
Cover Supervisors Needed
6 days ago
Kettering, Northamptonshire, United Kingdom Dunbar Education Full timeAbout Us: Dunbar Education specializes in providing high-quality education recruitment services within Kettering and surrounding areas. We work closely with secondary schools to match talented individuals with rewarding opportunities in the education sector. Role Description: We are currently seeking dedicated Cover Supervisors to join our team. As a...
-
Contract First Line Support Engineer
Found in: beBee S GB - 1 week ago
Kettering, United Kingdom Spectrum IT Recruitment Remote Work Freelance Full timeTitle: Contract 1st Line Support Engineer Office Location: Kettering (Monday to Friday - 09:00-17:00) Duration: 1 month (with potential for rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities:Provide BAU IT support for Kettering warehouse, London office, and remote users.Triage, diagnosis, & support service desk support callsAdhere...
-
Stores Assistant
6 days ago
Kettering, United Kingdom Versalift UK Ltd Full timeJob Advert **Description of the role;** Working under minimum supervision, reporting to the Stores Supervisor. The Stores Assistant is responsible for ensuring all tasks issued the by the Stores Supervisor are carried out corectly and in good time. Including but not limited to Aftersales Goods IN/OUT, Service engineer parts order shipping, and MHE...
-
1st Line IT Support Apprentice
22 hours ago
Kettering, United Kingdom Randstad Delivery Full timeAre you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: £23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location -...
-
Estates Building Supervisor
7 days ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeThis Post is part of the Maintenance Team of Kettering General Hospital who provides maintenance services, both planned and reactive, for the properties belonging to the Hospital. The Post Holder is expected to provide a comprehensive repair and maintenance service for Building systems and installations in all buildings occupied and operated by the...
-
Maintenance Operative
4 days ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeThe main duties and responsibilities for this role is to assist the maintenance assistance andelectrical craftspersons in their day to day roles and responsibilities. To carry out plantroom inspections and cleans, Lift inspections and cleans, lampreplacement and other minor electrical issues. To undertake planned maintenance tasks and minor repairs to...
-
Industrial Cleaner
7 days ago
Kettering, United Kingdom Meridian Business Support Full timeWe are recruiting for Industrial Cleaners, Based out of Kettering, Burton Latimer, Working a 4 day week & providing great training and progression opportunities. In this role, You'll play a crucial role in ensuring the cleanliness and safety of our facilities. You'll be responsible for maintaining a clean and orderly environment, adhering to...
-
Grounds and Garden Operative
6 days ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeThis Post is part of the Maintenance Team of Kettering General Hospital who provides maintenance services, both planned and reactive, for the properties belonging to the Hospital The Post Holder is expected to provide a comprehensive gardening and groundsman service for all areas of the Hospital The post holder will carry out necessary gardening and...
-
Multi-Site Retail Manager
6 days ago
Kettering, Northamptonshire, United Kingdom HSS Hire Full timeJob Description Cluster Retail Supervisor Kettering, Corby, Northampton Full Time Our benefits include a Holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, life assurance twice your annual salary, a top healthcare and wellbeing platform including 24/7 GP access and personalised career progression to help you...
-
Data Entry Clerk
6 days ago
Kettering, United Kingdom Weavers Medical Full time**WEAVERS MEDICAL** **JOB DESCRIPTION** **Data Entry Clerk** **Title**: Data Entry Clerk **Responsible to**: Practice Manager **Location**: Weavers Medical **Hours**: Part time 18 hours per week **Contract Type**: Permanent **Main Purpose**: To provide an accurate computerised summary for all registered patients of any relevant medical history by...
-
Trust Grade Registrar
5 days ago
Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full timeThis post is intended to provide middle grade experience for those seeking a career in Trauma and Orthopaedics. A supportive and friendly environment Continuing professional development opportunities Weekly in house educational sessions in orthopaedics along with a full academic programme Regular access to timetabled theatre sessions and outpatient...