Service Manager

3 weeks ago


Kettering, United Kingdom HOOT RECRUIT LIMITED Full time

A brand that is globally recognised, a history that spans 100 years and a highly successful business model that continues to deliver growth - Having this company on your CV will certainly impress.

As their Service Manager you’ll get to use your impressive ‘people management’ skills that you’ve cultivated over your career that encourages and motivates those that report to you to ensure a seamless, professional IT Service Desk Department continues todeliver and improve.With you at the helm accountable for leadership and workload management, and your commercial awareness this maybe an opportunity for you to shine.

The role is 100% office based in Kettering, offering a salary between £34,000-£38,000 with lots of other great benefits that we’ll happily tell you about, working Monday to Friday.

Role Responsibilities
- Management of the IT Support team ensuring service level agreements are met by supporting and coaching individuals
- Embed a culture of integrity and professionalism
- Absence management, performance management, employee engagement (not exhaustive)
- Cultivate stake holder relationships across the business to enable the most efficient service, attend corporate meetings, address change management issues and filter through to IT Support team

What we require from you
- A proven track record of ‘people management’ who’s MO’ is encouragement and coaching
- Leads by example who can relay passion for delivering a 1st class client service
- Ideally from an IT background but not essential as what’s most important is your people management skills and experience within a customer centric environment


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