Executive Officer
3 months ago
Executive Officer, Customer Service Team
**Location**: Sheffield office based
**Hourly rate**: £13.33
**Contract**: Temporary 12 - month assignment, 37 hours per week Monday - Friday 09:00-17:00
Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of Executive Officers in Sheffield. You will be working within a large casework area, ensuring performance, productivity and quality targets are met as part of the Customer Services Flexible Deployment Team.
Why work with us?
" The opportunity to join and work in the public sector
" 34 days holiday (pro rata)
" Exposure to a wide range of roles within the Customer Service Group
" We will help you to build experience, resilience, and networks to support your career
**Job responsibilities**:
" Working within a large case work area, as part of the Customer Services Team
" Part of a team ensuring performance, productivity and quality targets are met
" Expected to deal with varied workstreams which may change in line with deployment priorities
" Working closely with a variety of operational colleagues across the wider operations
" You will be expected to effectively manage case working duties in line with the assigned business area and may deal with high profile cases or wider issues
" You will be required to undertake casework decisions using internal systems
**Skills needed**:
" Ability to deal with fast-paced changing environments and varied workstreams which may change in line with internal deployment priorities
" You will need to demonstrate stakeholder management skills as you be working closely with a variety of colleagues across wider operations
" Ability to effectively manage case working duties in line with the assigned business area and may deal with high profile cases or wider issues
" You should be able to demonstrate excellent written and verbal communication skills
" Be comfortable managing performance, productivity and ensuring targets are met within the team
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