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Client Support Administrator

3 months ago

Cheadle, United Kingdom Voly Limited Full time

**Who will you be working for?**

Voly is a fast growing and industry-leading SaaS business based in Greater Manchester area of Cheadle Hulme, Stockport.

We provide unique online software for managing the finances of yachts and businesses within the music industry. As a multi-asset technology business, Voly has gone from strength to strength, winning a number of awards and prestigious clients, some of whom are the largest yacht management and music management companies in the industry. Voly’s software also incorporates a multi-currency foreign exchange (FX) solution. In addition, Pinpoint Works, a specialist software business, provides simple, effective work list and project management solution for yachting.

Continual investment in new technology, like our new app, and integrated prepaid card and FX/payment systems enable Voly to provide a superior software solution. Voly is proactive about building a unique company culture. We do this by creating a dynamic workplace, forging strong professional relationships with a focus on innovation and business excellence. We currently have opportunities for Business Development Executive roles within Yachting, Music, Foreign Exchange, and Pinpoint Works.

**Role Overview**

This is a crucial role within Voly’s Operations team and is on a pathway to becoming a Client Relationship Manager within time as well as open up other avenues within the business.

**Responsibilities**
- What you’ll do:_
- Ensure subscriptions are updated within the Voly platform.
- Consistent communication between you and the client with regards to all queries.
- Provide client related referrals to Client Relationship Managers
- Support both yachting and music and other areas of the business that we expand into.
- Fully understand the Voly integrated software to enable you to support your clients.
- Understand a high level overview of the program and implementation processes.
- Adherence to all ISO 27001 requirements
- Requirements:_
- Excellent verbal and written communication skills
- IT literate - Outlook, Excel, word
- Attention to detail
- Excellent organisational skills
- Proactive approach to all aspects of the role
- Ability to prioritise workload
- Ability to work within agreed SLAs

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

**Benefits**:

- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 19/06/2024
Expected start date: 15/07/2024