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Operations Administrator

4 months ago

Hitchin, United Kingdom Switchshop Limited Full time

Company: Switchshop Limited

Status: Permanent

Hours: Monday - Friday. 9 am - 5.30 pm

Location: Kimpton, Hertfordshire

Holidays: 22 days plus public holidays

About Switchshop

Switchshop Limited is a successful, growing company specialising in IT network design implementation and support, including the following.
- network infrastructure (wired and wireless);
- data centre infrastructure;
- cyber security, firewalls, etc.

We are a value-added reseller for several major IT manufacturers, including HPE/Aruba, Fortinet, Ruckus, Sonicwall, and Splicecom. We sell network and data centre infrastructure and additionally provide technical design, installation, and support services to customers.

The company was established in 2000 and has grown consistently ever since. We currently have 56 employees split primarily between sales staff and engineers operating from our offices in Kimpton, Hertfordshire.

Job specification

Responsibilities include:

- Processing customer orders: liaising with the sales team, suppliers, and distributors, obtaining the best possible purchase price. In addition to providing daily updates on all outstanding orders.
- Use of manufacturers’ portals: to ensure the best prices are obtained along with extending price guarantees.
- Shipping goods: liaising with logistics partners and customers; chasing goods shipped directly from distribution to customers. This should include shipping information, proof of delivery, and product serial numbers as well as processing returns where necessary. Shipping goods from Switchshop’s own warehouse and receiving goods will also be required.
- Providing support across the whole team where required
- Answering telephone calls: transferring calls, taking messages, etc.
- Additionally, other general office duties.

All members of the team provide cover and extra capacity when required across other job functions within the department.

Person specification
Experience in relation to any of the responsibilities set out above would be an advantage but is not essential. Training in relation to the specific functions of the Operations Administrator role will obviously be provided.

The applicant must:

- be organised and thorough, with good attention to detail.
- be a quick learner, as well as be willing to develop new skills and show initiative.
- be personable and confident in dealing with customers and suppliers.
- have a positive “can do” attitude as well as the drive to get things done within deadlines.
- enjoy taking on responsibility.
- work well within a team.
- have good numeracy and literacy skills.
- As well as have good computer skills including experience using Microsoft Office.

Other requirements
Full driving license and car are a requirement due to office location and poor public transport links.

Data Protection

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£26,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Herts, SG4 8HP: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 31/03/2023