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Customer Services Officer
3 months ago
**Location***
University of Warwick Campus, Coventry
**Department***
Information & Digital Group - Library
**Position Type***
Full Time, Permanent
**Salary***
£33,966 to £44,263 per annum
**About the Role***
This is a unique opportunity to join at a pivotal moment for the Library as we embark on the transformation of our services and launch a new strategy. We are looking for inspiring, credible and authentic managers who, along with their specialist knowledge, are able to create a culture of digital innovation.
**About You***
You will be experienced in working in a professional library or customer service role, with experience of managing staff and a proven ability to motivate and lead teams through change. You will have experience in utilising and embedding digital technologies and an interest in developing your skills in this area.
You will enjoy working with data to help inform decision making, and able to handle complexity and competing demands, thinking innovatively and laterally.
You will have excellent communication and advocacy skills (both oral and written), including the ability to explain complex information to a wide variety of audiences.
There will be opportunities to work on a variety of projects, so experience of successful project management would be beneficial.
**About the Department***
It has never been a better time to join the University as we celebrate our 60th anniversary and embark on a programme of transformation. To ensure we are ready to embrace our future the University will be developing our physical and digital infrastructure and services to significantly enhance our main Library and to maximise our digital experience.
What we can offer you:
Nestled in the heart of England, the University of Warwick is a gateway to the whole of the country, offering exceptional rail and road links and only 15 mins from Birmingham International airport. With easy access to the vibrant, diverse conurbations of Coventry, Birmingham, Leicester and Oxford or the smaller heritage and arts laden towns of Stratford-upon-Avon, Leamington Spa, Warwick and Kenilworth there is something for everyone. You will also have easy access to three areas of outstanding national beauty, the Cotswolds, the Malvern Hills and Cannock Chase.
Working on campus you will have easy access to facilities such as Warwick Arts Centre, one of the largest multi-artform venues in the UK, delivering a high quality, engaging, and diverse programme of performing and visual arts, concerts, films, festivals, education and learning activities, and special events - all presented in world-class venues and spaces.
In addition, our world-class Sports and Wellbeing Hub opened in 2019. The hub houses a modern 230 station gym, a 25m 12-lane swimming pool, over 100 fitness classes and a 706sqm climbing wall.
Our campus also has huge amounts of green space to enjoy, including lakes, woodland and open fields.
With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible and hybrid working to help your work/life balance.
**About the University***
Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**.
You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.
- QS World University Rankings 2024
**Research Excellence Framework 2021
**How to Apply***
**CLOSING DATE: Wednesday 10 July 2024 at 11.55pm**
Please attach a CV and cover letter.
- Your CV should include your most recent employment experience, any other relevant experience, and education history.
- Your cover letter must detail how you meet **each of **the essential criteria found in the
