Customer Service Representative

3 weeks ago


Coventry, Coventry, United Kingdom TSYS Managed Services Full time
Job Overview

We are seeking a compassionate and empathetic individual to join our team as a Customer Assistant. As a key member of our customer-facing team, you will play a vital role in providing exceptional service to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experiences
  • Participate in ongoing training and development to enhance customer service skills

What We Offer:

  • A comprehensive 4-week training program to equip you with the skills and knowledge needed to succeed in this role
  • A dynamic and supportive work environment that fosters growth and development
  • The opportunity to work with a leading company in the payment processing industry

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Availability to work a full-time schedule, including weekends and holidays


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