Itil
3 weeks ago
**Description**:
Service Transition Coordinator
Gateshead
£ DOE
The role:
Working within the Authentication division the Service Transition and Operations Co-Ordinator assumes day to day responsibility for communication, guidance, and operation of the Service Transition, Change, Configuration and Release Management processes across numerous customers.
- Key Duties:
Co-ordinating changes across multiple customers
- Assessing the priority and impact of all changes for accuracy and clarity.
- Assessing the Forward Schedule of Change
- Co-ordinating change approvals;
- Creating, preparing and distributing Change Management documentation and communications
- Ensuring all releases are planned, documented, communicated
- Producing Release documentation
- Communicating Release progress through regular internal progress meetings
- Configuration Management -Closure of changes / Break / Fix incidents / Service Requests /Decommission
- Transition Management
**Requirements**:
Educated to degree level or significant equivalent practical experience
- ITIL V3 Foundation certificate (required)
- Knowledge of BMC Remedy or equivalent Service Mgmt. software
- Knowledge of IT systems, processes and concepts
- Excellent communication skills
- Experience of working in a Service Management environment including Service Transition, Change, Configuration and Release Management
- Exposure to ITIL Service Operations processes
- Customer interface experience (Internal and External)
**Benefits**:
A competitive salary and benefits package
- Flexible working opportunities
- 26 days holiday
- Excellent career development opportunities
- Contributory pension scheme
- Life assurance
- Private health insurance
- ***
**Gateshead, UK**:
Location
**£0**:
- **£0**
Salary / Per Year
**Permanent**:
Job Type
**February 8, 2023**:
Posted
**Commercial (all)**, **Office & Secretarial**:
Category
**Ellie Landscheit**:
01962 865 152
Consultant
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