Itil

3 weeks ago


Gateshead, United Kingdom 1-1 Recruitment Full time

**Description**:

Service Transition Coordinator
Gateshead
£ DOE
The role:

Working within the Authentication division the Service Transition and Operations Co-Ordinator assumes day to day responsibility for communication, guidance, and operation of the Service Transition, Change, Configuration and Release Management processes across numerous customers.

- Key Duties:

Co-ordinating changes across multiple customers
- Assessing the priority and impact of all changes for accuracy and clarity.
- Assessing the Forward Schedule of Change
- Co-ordinating change approvals;
- Creating, preparing and distributing Change Management documentation and communications
- Ensuring all releases are planned, documented, communicated
- Producing Release documentation
- Communicating Release progress through regular internal progress meetings
- Configuration Management -Closure of changes / Break / Fix incidents / Service Requests /Decommission
- Transition Management

**Requirements**:

Educated to degree level or significant equivalent practical experience
- ITIL V3 Foundation certificate (required)
- Knowledge of BMC Remedy or equivalent Service Mgmt. software
- Knowledge of IT systems, processes and concepts
- Excellent communication skills
- Experience of working in a Service Management environment including Service Transition, Change, Configuration and Release Management
- Exposure to ITIL Service Operations processes
- Customer interface experience (Internal and External)

**Benefits**:

A competitive salary and benefits package
- Flexible working opportunities
- 26 days holiday
- Excellent career development opportunities
- Contributory pension scheme
- Life assurance
- Private health insurance
- ***

**Gateshead, UK**:

Location

**£0**:

- **£0**
Salary / Per Year

**Permanent**:

Job Type

**February 8, 2023**:

Posted

**Commercial (all)**, **Office & Secretarial**:

Category

**Ellie Landscheit**:

01962 865 152

Consultant



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