1st Line Support
2 months ago
A **leading organisation **specialising in providing **high quality services** are looking for an entry level **1st Line Support Analyst.**
**Responsibilities include**:
- Act as a first point of contact for IT issues and queries via a ticketing system
- You will be required to respond within agreed SLAs
- 1st line support - troubleshooting IT related problems in relation to software, hardware, access rights and mobile working solutions
- Provide regular input from your troubleshooting experience to improve company procedures
- Take ownership of customer problems
**Essential Skills and Experience Required**
- Experience in a customer facing role
- IT qualification GCSE/equivalent or above
- Basic understanding of Windows OS, VPN, Firewall
- Basic understanding of Networking
- Ability to work in a proactive way in a fast-paced environment
- A willingness to be flexible with regard to working hours - Shift work 24/7, with 12 hr shifts
- Strong accuracy and organisation skills
- Excellent written and communication skills
- Basic understanding of ITIL framework
- Basic understanding of IT Infrastructure
**Benefits include and are not limited to**:
- Regular training and progression opportunities
- Hybrid working options
- Cycle to work scheme
- Private medical cover
- Pension scheme
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