3rd Line Team Leader

2 weeks ago

Gateshead, United Kingdom Aspire Technology Solutions Full time

**About Aspire**

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand
- Our mission: To deliver technology like no other_

**About the role**

We are looking for a technical, experienced and energetic team leader to lead our 3rd line support team, based at our head office in Gateshead.

We’re looking for someone who has great technical knowledge, great leadership skills and enjoys taking control of situations. You will be comfortable developing a team of experienced, highly motivated engineers with a range of skill sets and technical knowledge.

***

**What you will be doing -**
- Supervising, mentoring and developing a team of 3rd Line Engineers.
- Identifying and addressing underperformance
- Identifying and managing talent
- Building and tracking personal development plans for team members
- Performance reviews
- Understanding and managing demand and capacity/resource.
- Setting departmental and personal objectives.
- Ensuring quality standards are met and improved where required.
- Develop communication and collaboration with colleagues and customers within the team.
- Providing technical support to both colleagues and customers to ensure issues are resolved within agreed SLAs.
- Working collaboratively with stakeholders to develop technical solutions for customers and ensuring these are fit for purpose.

**You will suit the role if you have -**
- Demonstrable knowledge or experience in Technical Support, Service Desk and/ or IT Team Leader roles.
- Experience working with IT infrastructure including, Virtualisation (products such as VMware and Hyper-V), Cloud (products such as Azure and Office 365), Networking - both LAN and WAN (routing and switching), Microsoft products and Storage.
- Strong problem-solving and troubleshooting skills to act as an escalation point for Engineers.
- Excellent communication skills and the ability to build strong relationships with colleagues and customers at all levels.
- Excellent time management, planning and organisational skills to manage and prioritise own tasks and service desk issues to manage a diverse workload, exceed customer expectations and deliver results within agreed SLAs.

**Our values**

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

**Salary**

£40,000k to £60,000k per annum (depending on experience)

**Benefits**

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart - we strive to look after our people in the best way we can
- Travel benefits including free parking, subsidized travel passes and much more
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover

**Location and Working Arrangements**

You will be based at Aspire’s Gateshead Head Office with travel as required.

**Hours of Work**

Full time (37.5 hours per week), Monday to Friday

**Equality, Inclusion and Diversity at Aspire**

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

**#AspireForMore

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