IT Service Management Lead
1 month ago
You will oversee the technical support team’s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. For this role, we prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background.
Excellent customer relationship management and communication skills, with the ability to create a positive client experience.
Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance.
Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management.
Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management.
An ability to prioritise and manage time effectively utilizing ITIL best practice methodology.
Experience in project management and in delivering projects within budget and to deadlines.
Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco.
Bachelor's degree or higher in Computer Science, or a related field, or equivalent work experience.
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IT Service Management Lead
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Gateshead, Tyne and Wear, United Kingdom Careers Plus Full timeYou will oversee the technical support team’s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. For this role, we prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background. Excellent customer relationship...
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IT Service Management Lead
2 days ago
Gateshead, Tyne and Wear, United Kingdom Careers Plus Full timeYou will oversee the technical support team’s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. For this role, we prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background. Excellent customer relationship...
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Information Technology Lead
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Gateshead, Tyne and Wear, United Kingdom Careers Plus Full timeAn exciting opportunity has arisen for an experienced and self-motivated Check out the role overview below If you are confident you have got the right skills and experience, apply today. IT NETWORK LEAD to join one of our client's Essential ICT Service team. Working as part of the ICT Services team, your main role is to manage the day-to-day operation of...
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Information Technology Lead
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Gateshead, Tyne and Wear, United Kingdom Careers Plus Full timeAn exciting opportunity has arisen for an experienced and self-motivated IT NETWORK LEAD to join one of our client's Essential ICT Service team. Working as part of the ICT Services team, your main role is to manage the day-to-day operation of the IT environment within their clients. You will be leading a team of ICT Technicians to provide support for...
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Information Technology Lead
3 weeks ago
Gateshead, Tyne and Wear, United Kingdom Careers Plus Full timeAn exciting opportunity has arisen for an experienced and self-motivated IT NETWORK LEAD to join one of our client's Essential ICT Service team. Working as part of the ICT Services team, your main role is to manage the day-to-day operation of the IT environment within their clients. You will be leading a team of ICT Technicians to provide support for...
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Business Development Manager
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Business Development Manager
2 days ago
Gateshead, Tyne and Wear, United Kingdom Hamilton Hunter Full time €25,000 - €37,000to £25K Basic - £37K OTE (Uncapped) + Corporate Benefits Package + Excellent Training + Long-Term Career Prospects! Our client is one of the UK’s leading managed print services providers, partnering with global vendors to deliver high-performance solutions focused on achieving greater utilisation, maintenance and optimisation of their clients print...
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Lead ICT Technician
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Gateshead, Tyne and Wear, United Kingdom Careers Plus Full timeJob Description Job Title: Lead ICT Technician Overview: We are seeking a highly skilled and motivated Lead ICT Technician to join our team, responsible for providing comprehensive technical support to multiple schools across Gateshead and Newcastle. The successful candidate will lead a team of technicians, ensuring the smooth operation of ICT...
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Lead ICT Technician
1 month ago
Gateshead, Tyne and Wear, United Kingdom Careers Plus Full timeJob Title: Lead ICT Technician Overview: We are seeking a highly skilled and motivated Lead ICT Technician to join our team, responsible for providing comprehensive technical support to multiple schools across Gateshead and Newcastle. The successful candidate will lead a team of technicians, ensuring the smooth operation of ICT infrastructure, systems,...
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Lead ICT Technician
1 day ago
Gateshead, Tyne and Wear, United Kingdom Careers Plus Full timeJob Description Job Title: Lead ICT Technician Overview: We are seeking a highly skilled and motivated Lead ICT Technician to join our team, responsible for providing comprehensive technical support to multiple schools across Gateshead and Newcastle. The successful candidate will lead a team of technicians, ensuring the smooth operation of ICT...
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Lead ICT Technician
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Gateshead, Tyne and Wear, United Kingdom Careers Plus Full timeJob Title: Lead ICT Technician If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Location: Gateshead and Newcastle, UK Overview: We are seeking a highly skilled and motivated Lead ICT Technician to join our team, responsible for providing comprehensive technical support to multiple...
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