Service Desk Team Lead
1 month ago
Job Description
Service Desk Team Lead
Salary up to £35k per annum + Bonus
Jarrow - Hybrid working (1/6 weekends)
TechNet is currently partnered with a leading global components manufacturer and distributor. The company is going through a growth period with a relatively green IT team that is readily expanding.
This exciting opportunity to join a rapidly expanding company will see you lead a team of 6 on the service desk for the APAC region.
Some of what you will be doing:
- Managing a team of 6 providing leadership and hands-on technical support
- Acting as incident manager as and when required and supporting the IT function.
- Mentoring, Coaching, management support and development including performance reviews, evaluations and reporting of individual KPIs
- Collaborate with all service desk managers to ensure one global process
- Identify process improvement
Skills you will need;
- Service desk team lead experience
- Minimum of 2 years experience in hands-on technical support
- Experience in managing the major incident process
- Detailed experience of Employee line management
- Expert knowledge of the Microsoft Technology stack
- Experience working in an ITIL environment
- Strong Leadership skills
Please get in touch for more information
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