Current jobs related to IT Service Desk Manager - Tyne ampamp Wear - Circle Group

  • Head of Service Desk

    4 months ago

    Newcastle upon Tyne, United Kingdom Nomad Digital Full time

    **Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Regional Team Leaders and...

  • Service Desk Team Leader

    3 months ago

    Newcastle upon Tyne, United Kingdom Norton Rose Fulbright Full time

    Practice Group / Department: IT Regional - Service Desk Management - Newcastle **Job Description**: We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our...

  • Service Desk Team Leader

    4 months ago

    Newcastle upon Tyne, United Kingdom Norton Rose Fulbright Full time

    Practice Group / Department: IT Regional - Service Desk Management - Newcastle **Job Description**: We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience,...

  • Service Desk Analyst

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Reed Full time

    IT Service Desk AnalystNewcastle3 Month Contract £130-£150 Per Day - INSIDE IR35 One of my clients’ is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. You will have a...

  • Service Desk Analyst

    4 months ago

    Newcastle upon Tyne, United Kingdom Reed Full time

    IT First Line Service Desk AnalystLocation: NewcastleSalary: £24000 4 on 4 off shift after 6 monthsType: Permanent/Fulltime Our client is one of the UK’s leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tools...

  • Service Desk Analyst

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumbria University Full time

    About the RoleThe Norman Service Desk is a dynamic team of IT analysts who provide exceptional customer care and technical support to staff and students. As a Service Desk Analyst, you will be the first point of contact for customers, resolving issues and providing solutions in a timely and professional manner.Key Responsibilities:Provide first-line support...

  • IT Service Desk Specialist

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and motivated IT Service Desk Specialist to join our team. As the saying goes, no two days will be the same, but overall, you'll be doing but not limited to:Providing High-Quality Customer Service: Using non-technical language to reduce misunderstandings and deliver exceptional support to our customers.Managing...

  • IT Service Desk Specialist

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and motivated IT Service Desk Specialist to join our team. As the saying goes, no two days will be the same, but overall, you'll be doing but not limited to:Providing High-Quality Customer Service: Using non-technical language to reduce misunderstandings and deliver exceptional support to our customers.Managing...

  • Service Desk Analyst

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at the NHS Business Services Authority. As a Service Desk Analyst, you will be responsible for providing first and second-line support to our employees, ensuring that service levels and targets are achieved, and meeting customer satisfaction and continuous...

  • Service Desk Analyst

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at the NHS Business Services Authority. As a Service Desk Analyst, you will be responsible for providing first and second-line support to our employees, ensuring that service levels and targets are achieved, and meeting customer satisfaction and continuous...

  • IT Service Desk Support Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full time

    IT Service Desk Analyst OpportunityWe are seeking an experienced IT Service Desk Analyst to join our client's team on a 3-month assignment.This role will involve working on the 1st line Service Desk team, providing initial support via telephone, email, and ServiceNow ticketing system.The ideal candidate will have a background of working within a busy IT...

  • IT Service Desk Support Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full time

    IT Service Desk Analyst OpportunityWe are seeking an experienced IT Service Desk Analyst to join our client's team on a 3-month assignment.This role will involve working on the 1st line Service Desk team, providing initial support via telephone, email, and ServiceNow ticketing system.The ideal candidate will have a background of working within a busy IT...

  • Service Desk Analyst

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Job OverviewWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at the NHS Business Services Authority. As a Service Desk Analyst, you will be the primary point of contact for all digital and technology-related incidents, service requests, and queries.Key ResponsibilitiesProvide first and second-line support for all NHSBSA...

  • Service Desk Analyst

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Job OverviewWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at the NHS Business Services Authority. As a Service Desk Analyst, you will be the primary point of contact for all digital and technology-related incidents, service requests, and queries.Key ResponsibilitiesProvide first and second-line support for all NHSBSA...

  • Service Desk Associate Specialist

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full time

    About the RoleWe are seeking an experienced IT Service Desk Associate Specialist to join our team at Connect Health. As a key member of our IT department, you will be responsible for providing high-quality customer service to our clients and stakeholders.Key ResponsibilitiesCustomer Service: Provide timely and effective support to clients and stakeholders...

  • Service Desk Analyst

    6 hours ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    On behalf of the Cabinet Office, we are looking for a Service Desk Analyst (Inside IR35) for a 6 Month contract based Hybrid / in Newcastle. The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the...

  • Technical Sales Order Processing and Service Desk

    3 months ago

    Newcastle upon Tyne, United Kingdom Van der Velde (Service & Support) Ltd Full time

    **Job Title : Technical Sales Order Processing and Service Desk Support** **Location**: [Newcastle City Centre] **Company**: Van Der Velde **Job Type**: Full-Time **About Us**: Van Der Velde is a leading technology solutions provider committed to delivering exceptional service and support to our customers. We are seeking a dynamic individual to join our...

  • Service Desk Support Analyst

    4 days ago

    Newcastle Upon Tyne, United Kingdom Alexander Mann Solutions - Public Sector Resourcing Full time

    On behalf of Homes England, we are looking for a Service Desk Support Analyst (Inside IR35) for a 6 month contract based in Newcastle 3 days a week in the office. Following the publication of the government's Levelling Up White Paper, Homes England has also been tasked with a core role in spearheading regeneration, partnering with places to reduce economic...

  • Service Desk Analyst

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Public Sector Resourcing Full time

    On behalf of the Cabinet Office, we are looking for a Service Desk Analyst (Inside IR35) for a 6 Month contract based Hybrid / in Newcastle.The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the...

  • Service Desk Support Analyst

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Alexander Mann Solutions - Public Sector Resourcing Full time

    Job Title: Service Desk Support AnalystWe are seeking a highly skilled Service Desk Support Analyst to join our team at Alexander Mann Solutions - Public Sector Resourcing. As a Service Desk Support Analyst, you will play a critical role in providing exceptional support to our clients and ensuring the smooth operation of our IT services.Key...

IT Service Desk Manager

3 months ago

Tyne ampamp Wear, United Kingdom Circle Group Full time

IT Service Desk Manager - Newcastle

IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company.

You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment

  • Experience as an IT Helpdesk Team Leader or Manager / IT Service Desk Team Leader or Manager / Senior Service Desk Analyst
  • Experience in managing IT assets and developing IT workflows, automation and processes

This is a fantastic role for one of Newcastle's leading companies. You shall join a medium-sized IT team. As the IT Helpdesk Manager, you will manage a helpdesk team, provide training, define and measure SLAs for the performance of the Helpdesk and define and measure KPIs for the helpdesk team. Duties include:

  • You will manage the IT Helpdesk team, developing and assisting members of the IT team
  • Involved in the change management process and develop + deliver Service Level Agreements (SLAs)
  • Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and IT policy
  • Train junior members of a junior helpdesk team

The company is going from strength to strength and the IT department is constantly expanding. Their Newcastle office is state of the art and they invest in their employees, so an employer of choice for the region

My client is open on salary, it will be dependent on experience. To apply send your CV to Matthew.Leach ​​​​@ circlerecruitment . com

Keywords: IT Service Desk Manager / IT Helpdesk Manager / ITIL / SLA / Service Delivery / Newcastle

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.


ADZN1_UKTJ