IT Service Desk Team Leader
2 weeks ago
Do you want to work for a company that has a global presence, a rich history, and a commitment to sustainability? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation.
This business is a leader in its field, providing high-quality solutions to clients across the globe for over 70 years. They have established a reputation for quality, reliability, and innovation. This company works with over 75% of the world’s global manufacturers, providing them with a vast selection of products from their production sites around the world. With this business now embarking on a digital transformation journey, this is an exciting opportunity to bring your leadership expertise to a role in which you will play a key role in shaping the future of the organisation.
This business based in South Tyneside are looking for a Service DeskTeam Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance on how to improve standards to provide a better customer experience .
You will work closely with the Service Deskto retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best customer experience possible.
Maintain high levels of customer service experience whilst liaising with other delivery teams
Develop the skills and knowledge of the Service Desk Analysts
Assist with employee training
Knowledge and experience implementing ITIL Service Management Best Practices
Excellent customer service skills
Experience in Major Incident Management
You must be fully eligible towork in the UK to apply to this position and be able to travel into office
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