Service Desk Manager

2 weeks ago


Gateshead, United Kingdom REED Technology Full time

A global company are looking for a**Service Desk Manager** to manage the support function within the IT Shared Service for the EMEA. This role will focus on developing a **customer first culture**and ensuring that service for all staff is at top standard. You will work with the **IT Operations Manager** to build and establish a high-performing **Service Desk team** with skilled and qualified staff. This is a great opportunity for someone looking to gain experience in service desk management.

**Key responsibilities will include**:

- Monitor the performance and quality to ensure all team members are following defined operational processes for call and ticket management
- Identify and address any knowledge/ skill gaps by implementing targeted training plans to drive improvements in service.
- Support and motivate others, encouraging them to achieve their goals, in alignment with organisational goals
- Manage, Report and drive Service Improvements/ team performance
- Day to Day Management of the Service Desk and all activities
- Act as a single point of contact for key stakeholders regarding IT issues, queries and reporting

**Experience Required**:

- Experience of managing a Service Desk support function
- Ability to use initiative and diagnose some users' problems without referral
- Good level of technical skills, troubleshooting basic PC issues with hardware, software & networking
- Good inter-personal skills: diplomatic and able to inspire user confidence

**_Monday - Friday/ Hybrid Working_



  • Gateshead, United Kingdom Hawthorne Careers Full time

    Job Description:We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders.Responsibilities:Act as the primary point...


  • Gateshead, United Kingdom Hawthorne Careers Full time

    Job Description:We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders.Responsibilities:Act as the primary point...


  • Gateshead, United Kingdom Hawthorne Careers Full time

    Job Description:We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders.Responsibilities:Act as the primary point...


  • Gateshead, United Kingdom Hawthorne Careers Full time

    Job Description:We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders.Responsibilities:Act as the primary point...


  • Gateshead, United Kingdom Hawthorne Careers Full time

    Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders. Responsibilities: Act as the primary...


  • Gateshead, United Kingdom Hawthorne Careers Full time

    Job DescriptionJob Description:We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders.Responsibilities:Act as the...


  • Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Experience in using and maintaining databases. Knowledge of and experience in using Service Desk software, including call transfer to other organisation helpdesk systems Familiarity with on-line technical and support resources. Possess ITIL Green Badge certification. Possess Service Desk Institute Service Desk Analyst qualifications. Willingness to enhance...


  • Gateshead, Tyne and Wear, United Kingdom Hawthorne Careers Full time

    Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders. Responsibilities: Act as the...


  • Gateshead, Tyne and Wear, United Kingdom Hawthorne Careers Full time

    Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders. Responsibilities: Act as the...


  • Gateshead, Tyne and Wear, United Kingdom Hawthorne Careers Full time

    Job Description Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders. ...


  • Gateshead, United Kingdom DG Partnership Ltd Full time

    **Hydraulic Service Engineer - £30,000 - £40,000 + Benefits - Gateshead, Tyne and Wear** **The Role Do you have experience working in hydraulic engineering? Are you interested in working both in a desk and workshop/on-site environment? If so, we are looking for you. Blue Hydraulics is looking for a Hydraulic Service Engineer who will be responsible for...


  • Gateshead, Tyne and Wear, United Kingdom Hawthorne Careers Full time

    Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders. Responsibilities: Act as the...


  • Gateshead, Tyne and Wear, United Kingdom Hawthorne Careers Full time

    Job Description Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders. Responsibilities:...


  • Gateshead, Tyne and Wear, United Kingdom Hawthorne Careers Full time

    Job Description: We are currently seeking a dedicated and experienced Service Desk Controller to join our client's dynamic team. As a Service Desk Controller, you will play a pivotal role in ensuring the smooth operation of our client's service desk, providing essential support to customers and internal stakeholders. Responsibilities: Act as the...

  • Cashier

    4 weeks ago


    Gateshead, United Kingdom Dunston Service Station Full time

    Job Overview: We are seeking a detail-oriented Cashier to join our team at Dunston Service Station. As a Cashier, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive shopping experience. **Duties**: - Operate cash register and handle cash transactions with customers accurately and efficiently -...


  • Gateshead, United Kingdom Churchill Service Solutions Full time

    National Accounts Administrator - Gateshead - Clean environments make people happier_ We Put People First so you can Deliver Outstanding Service We are looking for a National Accounts Administrator in our Gateshead office to support on all administration duties dedicated to our National Accounts. At Churchill, doing right is at the heart of our values....


  • Gateshead, United Kingdom Churchill Service Solutions Full time

    National Accounts Administrator - Gateshead - Clean environments make people happier_ We Put People First so you can Deliver Outstanding Service We are looking for a National Account Administrator in our Gateshead office to support on all administration duties dedicated to our National Accounts. At Churchill, doing right is at the heart of our values....

  • Receptionist

    4 weeks ago


    Gateshead, United Kingdom Vertu Motors Full time

    **Vertu Motors - Team Valley Gateshead!** We have an exciting opportunity for a full time front desk receptionist based at our Head Office in Gateshead. The Receptionist is the first person a client or customer sees or talks to when arriving at our Head Office. We are looking to recruit someone who can welcome every visitor in a professional and friendly...


  • Gateshead, United Kingdom Focus Cleaning Full time

    An experienced cleaner required for lovey office on Nineth Avenue, Team Valley. Duties to include...emptying bins, vacuuming, mopping hard floors, servicing small kitchen and two single toilets, damp wiping desks and spot cleaning glass. 2 days per week... Monday and Thursday 7.30am. - 9.30am (4 hours total weekly) Plus 3 small units to be cleaned in...


  • Gateshead, United Kingdom Focus Cleaning Full time

    An experienced cleaner required for lovey office on Nineth Avenue, Team Valley. Duties to include...emptying bins, vacuuming, mopping hard floors, servicing small kitchen and two single toilets, damp wiping desks and spot cleaning glass. 2 days per week... Tuesday and Friday. 7.30am. - 9.30am (4 hours total weekly) Plus 4 small units to be cleaned in...