IT Service Desk Manager
4 weeks ago
IT Service Desk Manager - Newcastle
IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company.
You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment
Experience as an IT Helpdesk Team Leader or Manager / IT Service Desk Team Leader or Manager / Senior Service Desk Analyst
Experience in managing IT assets and developing IT workflows, automation and processes
You shall join a medium-sized IT team. As the IT Helpdesk Manager, you will manage a helpdesk team, provide training, define and measure SLAs for the performance of the Helpdesk and define and measure KPIs for the helpdesk team. You will manage the IT Helpdesk team, developing and assisting members of the IT team
Involved in the change management process and develop + deliver Service Level Agreements (SLAs)
Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and IT policy
Train junior members of a junior helpdesk team
The company is going from strength to strength and the IT department is constantly expanding. Their Newcastle office is state of the art and they invest in their employees, so an employer of choice for the regionMy client is open on salary, it will be dependent on experience. com Keywords: IT Service Desk Manager / IT Helpdesk Manager / ITIL / SLA / Service Delivery / Newcastle
Earn yourself a referral bonus if you refer somebody else who fills the role Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.
-
Service Desk IT Manager
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Circle Recruitment Full timeIT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in...
-
Service Desk Analyst L1
1 week ago
Newcastle upon Tyne, United Kingdom Brennan IT Full timeWhy work for Brennan? At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because...
-
IT Service Desk Manager
4 weeks ago
Newcastle upon Tyne, United Kingdom Circle Recruitment Full timeIT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing...
-
IT Service Desk Manager
1 week ago
Newcastle upon Tyne, United Kingdom Circle Recruitment Full timeIT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing...
-
IT Service Desk Manager
21 hours ago
Newcastle upon Tyne, United Kingdom Circle Recruitment Full timeIT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing...
-
Head of Service Desk
2 months ago
Newcastle upon Tyne, United Kingdom Nomad Digital Full time**Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Central Service Desk team in...
-
Head of Service Desk
1 week ago
Newcastle upon Tyne, United Kingdom Nomad Digital Full time**Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Central Service Desk team in...
-
Head of Service Desk
3 weeks ago
Newcastle upon Tyne, United Kingdom Nomad Digital Full time**Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Regional Team Leaders and...
-
Head of Service Desk
3 weeks ago
Newcastle upon Tyne, United Kingdom Nomad Digital Full time**Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Regional Team Leaders and...
-
IT Service Desk Analyst
2 weeks ago
Newcastle Upon Tyne, United Kingdom Balfour Beatty Full time**About the role** Balfour Beatty has an exciting opportunity for an **IT Service Desk Analyst** to join our Enabling Functions team to work in **Newcastle Upon Tyne.** Role purpose - To provide End User Service Desk support to a demanding internal business community. Operating within a multi layered service desk team, delivering exceptional customer...
-
Service Desk Analyst
2 weeks ago
Newcastle upon Tyne, United Kingdom Reed Technology Full timeIT First Line Service Desk Analyst Location: Newcastle Salary: £(phone number removed) on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing...
-
Service Desk Team Leader
2 weeks ago
Newcastle upon Tyne, United Kingdom Norton Rose Fulbright Full timePractice Group / Department: IT Regional - Service Desk Management - Newcastle **Job Description**: We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience,...
-
Service Desk Analyst
1 week ago
Newcastle upon Tyne, United Kingdom Reed Full timeIT First Line Service Desk AnalystLocation: NewcastleSalary: £24000 4 on 4 off shift after 6 monthsType: Permanent/Fulltime Our client is one of the UK’s leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tools...
-
Service Desk Analyst
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full timeIT First Line Service Desk AnalystLocation: NewcastleSalary: £ on 4 off shift after 6 monthsType: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tools they need to...
-
Service Desk Team Leader
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Norton Rose Fulbright Llp Full timePractice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture...
-
Service Desk Team Lead
4 weeks ago
Newcastle upon Tyne, United Kingdom Equans Full time**Domaine**: Fonctions Supports/Support administratif - **Type d'emploi**: Standard - **Temps de travail**: Hidden (30468) - **Equans is looking for a Service Desk Team Leader to join our team in North Tyneside Council on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary, and benefits package.** To...
-
IT Service Desk Analyst
2 weeks ago
Newcastle upon Tyne, United Kingdom Balfour Beatty Full timeAbout the role Balfour Beatty has an exciting opportunity for a IT Service Desk Analyst to join our Enabling Functions team to work in Newcastle upon Tyne (Longbenton). Hours: This role will operate within a rota basis, 8 hour shifts between the hours of 7am - 6pm MonFri. On-call and weekend is available as an optional at additional rates; ...
-
IT Service Desk Analyst
4 weeks ago
Newcastle upon Tyne, United Kingdom EQUANS Full timeEQUANS is looking for an IT Service Desk Analyst to join our team based at Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £23, per annum, dependant upon skills and experience as well as benefits package. The IT Service Desk Analyst is required to support the IT Service Desk...
-
IT Service Desk Analyst
3 weeks ago
Newcastle upon Tyne, United Kingdom EQUANS Full timeEQUANS is looking for an IT Service Desk Analyst to join our team based at Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £23, per annum, dependant upon skills and experience as well as benefits package. The IT Service Desk Analyst is required to support the IT Service Desk...
-
IT Service Desk Analyst
2 weeks ago
Newcastle upon Tyne, United Kingdom Balfour Beatty UK Full timeAbout the roleBalfour Beatty has an exciting opportunity for a IT Service Desk Analyst to join our Enabling Functions team to work in Newcastle upon Tyne (Longbenton).Hours: This role will operate within a rota basis, 8 hour shifts between the hours of 7am - 6pm Mon–Fri. On-call and weekend is available as an optional at additional rates;Location: This...