IT Service Desk Manager

4 weeks ago


Newcastle upon Tyne, United Kingdom Circle Recruitment Full time

IT Service Desk Manager - Newcastle
IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company.
You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in managing IT processes, IT assets, and IT workflows and experience working in an IT technical environment

Experience as an IT Helpdesk Team Leader or Manager / IT Service Desk Team Leader or Manager / Senior Service Desk Analyst
Experience in managing IT assets and developing IT workflows, automation and processes
You shall join a medium-sized IT team. As the IT Helpdesk Manager, you will manage a helpdesk team, provide training, define and measure SLAs for the performance of the Helpdesk and define and measure KPIs for the helpdesk team. You will manage the IT Helpdesk team, developing and assisting members of the IT team
Involved in the change management process and develop + deliver Service Level Agreements (SLAs)
Have a huge impact on the overall IT strategy at a senior level including the development of increased technical standards and IT policy
Train junior members of a junior helpdesk team
The company is going from strength to strength and the IT department is constantly expanding. Their Newcastle office is state of the art and they invest in their employees, so an employer of choice for the regionMy client is open on salary, it will be dependent on experience. com Keywords: IT Service Desk Manager / IT Helpdesk Manager / ITIL / SLA / Service Delivery / Newcastle
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