Senior Technical Support Engineer
1 month ago
A **leading organisation **specialising in providing **high quality services** are looking for a Senior IT Support Engineer**.**
**Responsibilities include**:
- Resolving incidents and issues directly from customers and escalation from 1st Line teams
- Executing client server changes accurately and effectively
- Adhering and responding to agreed SLAs
- Administer routine server tasks and respond to alerts
- Assisting with customer project work where necessary
- Taking ownership of customer issues
- Occasional travel to client sites
**Essential Skills and Experience Required**
- Experience working in a similar role
- Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy
- Strong understanding of Windows Server
- Experience working with virtualised servers/VMware/HyperV
- Experience working with Networking Technologies
- Ability to work in a proactive way in a fast-paced environment
- Excellent written and communication skills
- Understanding of ITIL processes
- Full UK Driving License
**Benefits include and are not limited to**:
- Regular training and progression opportunities
- Hybrid working options
- Cycle to work scheme
- Private medical cover
- Pension scheme
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