Customer Care Professional
2 weeks ago
**Customer Care Professional**
**Overview**:
Our client is a well-known, diverse destination management and travel company with offices in the UK and Ireland. They are looking for a Customer Care Professional to take care of their French speaking customers from their Edinburgh office.
**Benefits and pay range**:
- £26, 000 - £30,000 dependent on experience. Full Time, Permanent position
- Mon - Fri 9:00am - 5:30pm
- Edinburgh based with hybrid/blended option available
**Responsibilities and Duties**:
- Customer service for client groups at the highest standard, including timely communication and documentation
- Relationship development and management - with clients, suppliers and guides
- Using Tourplan to develop proposals and accounting processes for trips
- Client visits and trade shows as necessary
- Periodic out of hours emergency phone coverage
- Cover support in other groups and department if the need arises
- Support with the supervision of any staff/trainees assigned to the area
- Assisting with environmental and responsible tourism initiatives
**Requirements and Qualifications**:
- Fluency in French and English
- A good knowledge of the UK-wide inbound tourism industry products
- Excellent organisational skills with good attention to detail
- Enthusiastic team player
- Knowledge of Tourplan/experience in destination management is an advantage, but not essential
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£30,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
**Language**:
- French (required)
Work Location: Hybrid remote in Edinburgh
Application deadline: 09/12/2023
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