Customer Care Professional

2 weeks ago


Edinburgh, United Kingdom The Edinburgh Recruitment Agency Full time

**Customer Care Professional**

**Overview**:
Our client is a well-known, diverse destination management and travel company with offices in the UK and Ireland. They are looking for a Customer Care Professional to take care of their French speaking customers from their Edinburgh office.

**Benefits and pay range**:

- £26, 000 - £30,000 dependent on experience. Full Time, Permanent position
- Mon - Fri 9:00am - 5:30pm
- Edinburgh based with hybrid/blended option available

**Responsibilities and Duties**:

- Customer service for client groups at the highest standard, including timely communication and documentation
- Relationship development and management - with clients, suppliers and guides
- Using Tourplan to develop proposals and accounting processes for trips
- Client visits and trade shows as necessary
- Periodic out of hours emergency phone coverage
- Cover support in other groups and department if the need arises
- Support with the supervision of any staff/trainees assigned to the area
- Assisting with environmental and responsible tourism initiatives

**Requirements and Qualifications**:

- Fluency in French and English
- A good knowledge of the UK-wide inbound tourism industry products
- Excellent organisational skills with good attention to detail
- Enthusiastic team player
- Knowledge of Tourplan/experience in destination management is an advantage, but not essential

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Language**:

- French (required)

Work Location: Hybrid remote in Edinburgh

Application deadline: 09/12/2023


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