Customer Service Collection Agent
1 month ago
In this position, you will work in a fast-paced environment where your multitasking and communication skills are used every single day. Your job is to answer customer service queries and solve problems in a polite, efficient manner. Delivering exceptional customer care.
**Responsibilities**:
- To speak to customers over telephone who are experiencing difficultly or vulnerable, to effectively negotiate a suitable arrangements.
- Collect, review and analyse customer’s information and supporting documentation to tailor arrangements suitable to the customer’s specific needs.
- Deliver exceptional customer service.
- Contribute to effective delivery of targets.
- Excellent communication skills.
- Assertive and confident personality.
- Strong organisation skills and attention to detail
- Excellent telephony skills.
- Ability to work under pressure.
- Ability to handle and diffuse challenging situations.
- Experience of working in a Call Centre in a Regulated environment
- Experience of working to targets.
- Experience of negotiating finances.
- Proficient in Microsoft Office.
- A team player with an ability to work independently while contributing to the success of our team at the same time.
- Eager to learn in a progressive, rewarding, and dynamic environment.
**Job Types**: Full-time, Permanent
**Salary**: From £21,000.00 per year
**Benefits**:
- Company events
- Company pension
- Private medical insurance
Ability to commute/relocate:
- Liverpool City Centre, Merseyside: reliably commute or plan to relocate before starting work (required)
**Experience**:
- credit control: 1 year (preferred)
Work Location: One location
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