Customer Service Agent
2 weeks ago
**Key Responsibilities for Customer Service Agent**:
- Taking calls from clients who need to provide information about their situation and provide updates on the status of their claim.
- Assisting clients with the claims process by explaining policy terms, answering questions, and providing guidance on next steps.
- Documenting customer interactions and claim details in an accurate and timely manner.
- Escalating complex or unresolved issues to management or senior advisors as needed.
- Providing exceptional customer service to ensure customer satisfaction and retention.
- Meeting or exceeding performance metrics, including call quality, average handling time, and customer satisfaction.
- Taking calls from clients to process insurance claims
- Provide empathetic and professional customer service to clients
- Collect accurate and complete information from customers to process their claims
- Manage client's expectations
**Key Requirements For Customer Service Agent**:
- Proven experience in a customer service or claims processing role.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Comfortable using computer systems and software to manage customer information and claims data.
- Familiarity with insurance policies and claim processes preferred.
- Ability to work flexible hours as needed.
**Salary**: £20,120.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work Location: One location
Reference ID: ShaCarpsOCS
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