Travel Agent

3 weeks ago


Liverpool, United Kingdom Irish Ferries Full time

Job description

**Travel Sales Agent (French-speaking)**
- Experience and ability to provide high standards of customer service
- Enthusiastic and ambitious to reach sales targets, contributing to Team and Office Bonuses.
- Bi-lingual (French and English) and able to deal with agents/customers in both languages
- Strong communication skills contributing to website and promotional translations from English to French
- Interested in being part of a team in the vibrant travel sector

**Are you interested in the working in a team environment in the travel sector in the heart of Liverpool? Look no further**

This position of a multilingual (French & English) Travel Sales Agent needs someone that is well organised, self-motivated, with the ability to manage customer expectations in a pressurised environment. Suited to those who enjoy working in a team to reach sales targets. You must possess strong communication and customer service skills, and are enthusiastic about hitting sales targets, helping to contribute towards Team and Office Bonuses.

The position requires that you work 11.00 - 19.00 Monday to Friday (Due to Covid-19 at the moment, hours are 10.00 - 18.00) with one day off during the week and 09.00 - 16.00 on Saturday. Please note you will be based in our Liverpool City Centre office, this is not a remote working position.

**Essential Requirements**
- Bi-lingual with fluent English and French
- Able to answer calls (in both English & French) from agents/customers in a courteous manner in line with company guidelines.
- Have an excellent knowledge of Microsoft Office.
- Have a good knowledge of our website content and be able to assist customers who may require assistance.
- Provide translation services for our English website content from English into French
- Ability to deal directly (written and by phone) in French with French booking agents for Group bookings
- Have excellent written skills.
- Display excellent Customer Service with the ability to prioritise and multitask, with excellent time management skills.
- Strong interpersonal skills including effective listening.

**Desirable Requirements**
- To understand and have a reasonable knowledge of Social Media platforms (Facebook, Twitter, Web Chat etc.)

**Job Types**: Full-time, Permanent

**Salary**: From £19,874.00 per year

**Benefits**:

- Flexitime

Schedule:

- 8 hour shift
- Flexitime

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Language**:

- French (required)

Work Location: One location

Reference ID: TAFSIF



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