Customer Service Collection Agent

2 weeks ago


Liverpool, United Kingdom Toot Loans Full time

In this position, you will work in a fast-paced environment where your multitasking and communication skills are used every single day. Your job is to answer customer service queries and solve problems in a polite, efficient manner. Delivering exceptional customer care.

**Responsibilities**:

- To speak to customers over telephone who are experiencing difficultly or vulnerable, to effectively negotiate a suitable arrangements.
- Collect, review and analyse customer’s information and supporting documentation to tailor arrangements suitable to the customer’s specific needs.
- Deliver exceptional customer service.
- Contribute to effective delivery of targets.
- Excellent communication skills.
- Assertive and confident personality.
- Strong organisation skills and attention to detail
- Excellent telephony skills.
- Ability to work under pressure.
- Ability to handle and diffuse challenging situations.
- Experience of working in a Call Centre in a Regulated environment
- Experience of working to targets.
- Experience of negotiating finances.
- Proficient in Microsoft Office.
- A team player with an ability to work independently while contributing to the success of our team at the same time.
- Eager to learn in a progressive, rewarding, and dynamic environment.

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Private medical insurance

Ability to commute/relocate:

- Liverpool City Centre, Merseyside: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Debt Collection: 1 year (required)

Work Location: In person



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