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Customer Service Advisor

5 months ago

Liverpool, United Kingdom Digby Morgan Full time

summary
- _ liverpool, north west_
- _ £11.20 per hour_
- _ permanent_- specialism
- customer services- sub specialism
- customer service- reference number
- TTENG
- job details

Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns.

Your responsibilities:...
- Handling all customer interaction in a prompt, friendly,

personalised and professional manner resolving queries
Right First Time.
- Booking appointments and responding to customer

requirements
- As a blended agent, interact with the customer across all

channels
- Providing a high-touch experience for customers each and

every time
- Advising customers on the best services available
- Providing a value-add service that enhances the customer

experience and builds our brands and service reputation
- Capture, maintain and ensure quality of customer data
- Identify and highlight any service-related issues, incidents

or trends
- Delivering and maintaining both individual and team

targets
- What distinguishes you?- Experience of working in a customer contact centre

environment, providing excellence in service to the
- customer- A passion for delivering first class customer service
- Highly developed soft skills and a strong will to serve
- Excellent verbal and written communication
- Good social and interpersonal skills
- Good listening skills
- Excellent problem-solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Empathetic, a warm, helpful and positive approach
- Proactive, confident, self-motivated and driven to succeed
- A team player
- IT Savvy with good MS Office and keyboard skills
- The commitment to work towards individual and team

goals- Monday to Friday 0800 - 1700 (42.5 hours per week)

show more

Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns.
- Your responsibilities:
- Handling all customer interaction in a prompt, friendly,

personalised and professional manner resolving queries
- Right First Time.- Booking appointments and responding to customer

requirements- As a blended agent, interact with the customer across all

channels- Providing a high-touch experience for customers each and

every time- Advising customers on the best services available
- Providing a value-add service that enhances the customer

experience and builds our brands and service reputation- Capture, maintain and ensure quality of customer data
- Identify and highlight any service-related issues, incidents

or trends- Delivering and maintaining both individual and team

targets- What distinguishes you?- Experience of working in a customer contact centre...
- environment, providing excellence in service to the
- customer- A passion for delivering first class customer service
- Highly developed soft skills and a strong will to serve
- Excellent verbal and written communication
- Good social and interpersonal skills
- Good listening skills
- Excellent problem-solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Empathetic, a warm, helpful and positive approach
- Proactive, confident, self-motivated and driven to succeed
- A team player
- IT Savvy with good MS Office and keyboard skills
- The commitment to work towards individual and team

goals- Monday to Friday 0800 - 1700 (42.5 hours per week)

show more**skills**:

- accuracy,analytical,assessment,attention to detail,attentiveness,caring,confidence,communication,handle complaints,conflict resolution,customer care,detail oriented,efficiency,empathy,friendliness,handlestress,initiation,listening,negotiation,patience,people oriented,problem analysis,problem solving,teamwork,timeliness,time management,verbal communication