Customer Service Representative

3 months ago

Chester, United Kingdom Sinclair Pharma Full time

Sinclair are currently recruiting for a Customer Service Order Processor at their Chester office. The Customer Service Order Processor’s role is to provide support to the Customer Services and Supply Chain teams. The Customer Service Order Processor will be processing all customer orders and enquires within agreed lead times and to the highest levels of customer service and accuracy.

**Hybrid working: 3 days in the office, 2 at home**

**Location: Eden House, Lakeside, Chester Business Park, Cheshire, CH4 9QT**

**About Sinclair**

Founded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide.

This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.

**Our Vision**

Providing aesthetic excellence globally.

**Our Mission**

Driving the advancement of product quality and customer satisfaction, investing in innovation and people.

**Our Values**
- Act with Integrity
- Be results driven.
- Embrace your winning spirit.
- Stay ahead of the game.
- One team, one goal

**Key responsibilities**
- Accurately determining customer order requirements and entering these onto the ERP system.
- Highlighting discrepancies and variances to forecast
- Communicating with external customers to update order status.
- Liaising internally with other team members regarding orders and their status, resolving queries in a timely manner or escalating where necessary.
- Support the wider team when needed.

Booking miscellaneous parcel shipments.

**Your Skills & Experience - Do You Have What it Takes?**

Essential:

- Minimum of 1 year experience in customer service or administration role.
- Previous experience of data entry.
- Strong communication skills, both written and verbal.
- Good organisational and prioritisation skills.
- Ability to manage own workload and work to deadlines.

**A bit about you - do you fit this description?**
- Intermediate Excel skills.
- Self-motivation.
- Excellent interpersonal skills.
- Positive attitude with a willingness to adapt to business needs.
- Strong organisational skills with a focus on accuracy.
- Customer Focus
- Dealing with Ambiguity
- Approachable

**What We Offer**

We offer:

- 25 days annual leave (plus bank holidays)
- Bonus based on performance.
- Opportunities for development and progression
- Company pension scheme
- Private medical insurance
- Healthcare Cash plan
- Health Screening
- Employee Assistance Programme
- Store discounts
- Tech and Cycle Scheme
- Discounted dining card
- Cycle to work scheme.
- Green car scheme
- Holiday buy and sell.
- Life Assurance scheme

We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.

This is an exciting opportunity to join a successful company, with big ambitions for the future.

If this sounds like you and you meet the requirements, please apply, we would love to hear from you.

**Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Chester (required)

Work Location: Hybrid remote in Chester

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