Customer Service Representative

2 months ago

Chester, Cheshire, United Kingdom AF Blakemore & Son Ltd Full time

Job Opportunity for a Customer Service Representative

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and contributing to the success of our convenience store.

Key Responsibilities:

  • Customer Service:
  • Greet customers in a friendly and welcoming manner, providing a positive first impression of our store.
  • Answer customer inquiries about products and services, and assist customers in finding the items they need.
  • Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
  • Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.

Store Operations:

  • Work stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
  • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
  • Adhere to all company policies and procedures, ensuring a high level of service and quality.

Key Skills and Knowledge:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliably follow instructions and procedures with excellent attention to detail.
  • Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  • Experience of using a 'Challenge 25' policy is desirable.
  • Keen and enthusiastic approach to working both in a team and independently.
  • Previous cash handling experience is preferred but not essential.

What We Offer:

  • Excellent benefits package, including holiday, maternity and paternity leave, and pay in excess of statutory entitlements.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding training and development opportunities.
  • Gain hands-on experience in a high-volume, fast-paced convenience store.
  • Generous staff discount in all our stores (excluding alcohol and cigarettes).
  • Paid breaks and free tea and coffee.
  • Early access to your pay through 'EarlyPay'.
  • 24/7 access to your payslips and rotas via the HR/Payroll portal.
  • Wellbeing support, including access to emotional support, counseling, legal, and financial advice.
  • Company pension scheme and NEST pension scheme.
  • Company life insurance worth 1 x annual salary and 6 x annual salary with the company pension scheme.
  • Extra holidays - purchase scheme.
  • Cycle to work - bicycle purchase scheme.
  • Long service awards.

Requirements:

Must be willing to undergo Post Office financial vetting.

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