External Client Services Contract Coordinator
7 months ago
**Vacancy Name**
- External Client Services Contract Coordinator
**Vacancy No**
- VN3251
**Location City**
- Field Based
**Description**
- Are you ready to make a difference in the further education and skills sectors? Learning Curve Group is looking for a proactive and dynamic individual to join our contracts team.
As an External Client Services Contract Coordinator, you'll play a pivotal role in ensuring the successful delivery of our funded vocational training programs. Your responsibilities will include managing FE subcontractor partnerships, maintaining data integrity, fostering effective communication, and supporting contract performance.
**Contract Type**
- Permanent
**Role Information**
**Main duties and responsibilities**
- Manage the day to day data and communication with our FE subcontractor partners, ensuring they meet the agreed objectives around MCV, success rates, quality and audit compliance.
- Ensure an effective relationship with FE Providers from contract exchange to the delivery of the agreed services.
- Ensure monthly data exchanges take place and reconciliations are returned to all partners.
- Develop a rapport with new clients and provide support that will continually improve the relationship.
- Work collaboratively with operational delivery teams to gain overview and understanding of performance against deliverables and KPIs set by funding agencies and internal KPIs.
- Collate and provide accurate reporting against KPIs for HODs and Exec Board.
- Lead on collating information from operational and support teams in order to provide monthly reports.
- Work with the External Client Services Manager/Director and contract manger responsible for managing the relationship with combined authorities to ensure information is shared with operational and support teams as well as collating information required for monthly meetings.
- Receive information from DFE and circulate to operational and support teams.
- Provide updates to Bids team on contract performance in order to support future tendering.
- Launch new contracts and ‘kick off meetings’ to ensure all stakeholders understand deliverables of each contract.
- Maintain centralised electronic storage area with all key documentation in relation to compliance, forms, contracts etc.
- Attend operational and support team meetings to obtain and share information about Skills Bootcamps.
**Generic responsibilities**
- Deal promptly, efficiently and professionally with client and colleague requests.
- Contribute to overall business activity, including networking events and conferences.
- Conduct your role in line with the company values and expected behaviours.
- Implement and comply with the Safeguarding and Health and Safety Policies.
- Ensure the maintenance of confidentiality and professionalism at all times.
- Promote equal opportunities and recognition of diversity throughout the company.
To undertake these tasks, you’ll need these important qualities:
- Understanding of the skills and vocational education sector
- Contracting experience within the FE sector.
- Clear knowledge of ESFA funding rules
- Strong organisational and management skills
**EQUAL OPPORTUNITIES**
- Don’t just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all:
- Disability Confident Employer
- Armed Forces Covenant Silver
- Domestic Abuse Covenant
- Durham Enable
- Care Leaver Covenant
**PURPLE PERKS**
**26 days annual leave + Bank Holidays**
We understand the gift of time, whether it’s to see your loved ones or just spending time doing the things you love. That’s why in addition to your basic allowance of 26 days your annual leave allowance can rise to as much as 44 days per annum (inclusive of BH) because of these amazing extra leave perks:
**Buy & Sell | **You can buy sell up to an extra 5 days annual leave each year
**2YRS Service | **Staff who have 2YRS service received an extra 2 days annual leave
**5YRS Service | **Staff who have 5YRS service receive a further 2 days annual leave
**10YRS Service | **Staff who have 10YRS service receive a further 1 days annual leave
**We have a huge range of perks which you can look at **here**
**HEAD OFFICE PERKS**
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
- Electric Car charging points
- Free fruit, Coffee and Tea
- Onsite Shower
- Prayer room on request or list of nearest available places of worship
- **Working Flexibly**
If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.**Essential Criteria**
- Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. Essential criteria include experience in FE sector, knowledge of ESFA funding rules
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