Administrator

5 months ago


Norwich, United Kingdom Gasway Full time

Gasway are East Anglia’s premier heating experts’ delivering both reactive and planned solutions to our wide base of customers. We have an exciting new opportunity to join our team as a Contract Administrator, providing outstanding Customer Service to internal stakeholder, clients and customers.

We are pleased to share an opportunity for someone to join the team, as an Operational Support Administrator, supporting the provision of day-to-day administrative and reporting activity associated with the delivery of the client contract in accordance with policy and procedures and key Client / Customer specifications supporting the achievement key business targets and internal KPI’s and customer satisfaction, while providing outstanding customer service.

We’ll make sure that you have the right skills and training at your fingertips, and we'll provide you with opportunities to grow.

**Salary**: £26,208-£26,663.81

Working Hours: 40 hours, Monday - Friday 08:00-17:00

Location: Gasway Head Office, Burnet Road

**Main Responsibilities**

1. To support the provision of accurate and timely identified operational compliance reporting to include ad-hoc reporting in accordance with procedures, and key Client / Customer specifications supporting the achievement key business targets and internal KPI’s and customer satisfaction.

2. To undertake key administrative activity including but not limited to invoicing, valuation generation and proactive appliance registrations in accordance with agreed SLA’s and specified contractual and legislative requirements.

3. To proactively investigate purchasing enquiries agreeing identified resolutions as required and maintaining accurate purchasing records.

4. To support the accurate creation of schedules of rates in accordance with contract specific surveys.

5. To proactively participate in meetings to report on identified operational compliance issues.

6. To provide outstanding Customer Service to internal stakeholders, clients, and customers.

7. To ensure systems are kept up to date and reflective of customer details and requirements.

8. To take personal responsibility for demonstrating the aims of the Gasway Equality and Diversity objectives.

9. Responsible for ensuring I.T Security and Data Protection Legislation is always adhered to.

For more information regarding duties/responsibilities please follow the link below to view the job description.

No Agencies please.

**Job Types**: Full-time, Permanent

Pay: £26,208.00-£26,663.81 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 0948


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