Administrator

6 months ago


Norwich, United Kingdom Adcock Refrigeration Full time

**Location**: Norwich
**Contract Type**: Full Time, Permanent

Our Norwich branch is looking for an Administrator to join the Service and Maintenance team to provide a full range of admin support.

**Main responsibilities**:
Answering and dealing with incoming telephone calls effectively.
Liaise with customers and arrange for engineer site visits to be completed on time.
Plan jobs and delegate to engineers, ensuring they have the information necessary to be able to deliver an excellent service to customers.
Provide maintenance quotations to new clients following installation of new equipment.
Be responsible for the renewal of maintenance contracts.
Production and administration of invoices.
Chase quotes.
Compiling and Updating F-Gas database records and asset lists.

**CANDIDATE REQUIREMENTS**:
Experienced administrator in a busy, reactive working environment.
Proficient in CRM systems and databases.
Ability to deliver excellent Customer service.
Good Time Management skills with the ability to prioritise and react to changing customer needs in a calm and effective manner.

We take pride in our Company values and so along with the above we are looking for someone who would 'live' them in their day to day role, demonstrating professionalism and great customer service at all times.

**Aspire**:  Seeking continuous improvement, aiming to deliver an outstanding client experience every day.

**Dedicated **: Delivering on our promises to colleagues and customers because we are accountable and believe in our values.

**Courteous**: Treat colleagues and customers with respect and undertake all tasks with honesty, transparency and integrity. 

**Openness**:  Communicating honestly and as openly as possible while actively encouraging and listening to different opinions and perspectives.

**Caring**: Creating a Healthy, Safe and Environmentally aware culture where we care for our colleagues, customers, communities, and the environment.

**Knowledgeable**:  As a team we will continue to strive to develop our skills and share our knowledge.
Adcock is an Equal Opportunities Employer.

You may have experience of the following: Office Administrator, Operations Administrator, Administrator, Office Assistant, Administrative Assistant, Business Administrator, Admin Assistant, Building Service Administrator, Contract Administrator, etc.

REF-207653


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