Administrator

5 months ago


Norwich, United Kingdom First Bus Full time

**Administrator**

**Norwich**

**£24,336 per annum**

**Fixed-Term, Full-Time (39h)**

First Bus are looking for an Administrator to work in our Norwich Depot Are you organised, efficient and willing to get stuck in?

You will find the role of Administrator to be varied, rewarding and satisfying.

**Welcome to First Bus**

Hello. First Bus is one of the country's largest bus operators - taking 1.6 million customers to thir destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

**About the role**

As a Lead Administrator, you will be working in a busy depot, building rapport with your fellow colleagues and helping to support the smooth running of the depot's day to day, operational and engineering activities.

You will be dealing with colleagues and customers over the phone or face to face, completing daily administration duties and supporting the Depot Management Team with any other duties required such as:

- Supporting the Depot Management Team to maintain accurate records of the depot's operational and engineering standards and performance
- Preparing information to support disciplinary, grievance or absence management reviews
- Preparing reports by collating, analysing and summarising information
- Maintaining and logging all depot equipment and that sufficient levels of stock are available, such as, ticket machines, driver equipment, cash machines, ticket rolls etc.
- Managing lost property collection, following enquiries via customer services
- Collating and processing vehicle defect information
- Capturing and recording employee hours and attendance
- Covering the front desk of the depot as required
- Dealing with telephone queries resolving any customer or employee queries

**About you**
- Clear and confident verbal communication
- Strong written communication with attention to detail
- Ability to use numerous systems at one time
- Efficiency in processing information
- Ability to build relationships easily with members of the team
- Experience in either a customer service/administration role would be advantageous
- It is essential you have a car licence

**Rewards & Benefits**
- First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
- Free travel on our buses for you and your family
- £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Hull Trains
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.


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