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Order Management Specialist

4 months ago

London, United Kingdom Computacenter Full time

**Title: Customer and Order Management Specialist**

**Hours**: Full-time
**Role Type**: Permanent

**Team overview**

The International Business Support Team is a cross functional, dedicated team focussed on standing up and transacting of international business across Europe, accountable for the locally delivered customer experience. As a dedicated international delivery team, we will undertake pre-sale engagement through to sales order management and post-sales activities.

**What you’ll be doing**

You’ll be responsible for the presales and post sales aspect of our international customers while ensuring a great customer experience and developing relationships with all stakeholders.

This will include:

- Preparing pre-sales quotations in line with customer requirements working alongside our sales and vendor teams
- Work closely with the lead account team to ensure the quantities and agreed pricing are consistent across quotes, PO’s and invoices
- Work with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Export and Intra-EU shipments
- Prompt processing of orders, credits and rebills in SAP
- Accountable for the management of customer stock (buy & store) and works closely with Partner Management and Configuration and Logistics to optimise stock levels
- Supports standard customer reporting requirements as required (as identified through the standard service description)
- Proactively resolves and manages customer, account, order, and invoices queries (as received) promptly
- Identifies and participates in process, customer optimisation projects both locally and with the lead country Customer Management and Account teams
- Maintains systems awareness training to stay up to date for any changes
- Maintains a sufficient level of understanding of European exporting regulations to ensure compliance and correct tax handling
- Develops strong, collaborative customer & business account management relationships that drives greater engagement and customer satisfaction.

A full job spec is available on request.

**What you’ll bring**
- Experience of working Sales Operations and Customer Service roles
- Some experience in handling large, complex, and international customer orders and projects
- Customer and sales orientation
- Reliability, conscientiousness, sense of responsibility and initiative
- Basic knowledge of project coordination
- Ability to work in a team, on their own, with the ability to prioritise workload
- Knowledge of the major IT manufacturers and their products
- Adds value to team efforts by sharing knowledge and ideas
- Able to articulate the service the customer requires and delivers to that standard
- Can use active listening skills and probing techniques to understand the priorities and concerns of others
- Strong communication skills with good command of spoken and written English
- Willingness to travel
- Strong knowledge of SAP (SD Module), OneTouch / Salesforce, MS Office, E-Business Tools.

**Why should you join the International Business Support team at Computacenter?**

You’ll be working in a specialist team dealing with some of the largest and most high-profile businesses across the globe.

You’ll be working in and learning from a new team, with some of the most experienced Customer Specialists across our Global team.

You’ll also get:

- A competitive basic salary
- Hybrid-working - 2 days per week working from home
- The option to buy additional holiday
- Health and wellbeing benefits including a virtual GP service
- Exclusive discounts from our technology partners (HP, Dell, Apple etc)
- And much more.

**About us**

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business.

Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 18,000 people worldwide.

We are strongly recommended by customers for the way we help them achieve their goals and are the preferred route to market for technology providers.

We are proud of the working environment that we have created; where people want to join us and stay with us. We have a fantastic reputation within the industry and offer the perfect place for you to learn, earn and have fun.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.

**#winningtogether**

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in London

Reference ID: 165504