Order Management Specialist

1 week ago

London, Greater London, United Kingdom Paradox London Full time
Job Description

Company Overview

Paradox London is a leading name in the footwear industry, known for our exquisite bridal and occasion shoes. We pride ourselves on exceptional customer service, innovative designs, and a commitment to quality and comfort.

Role Overview

We are seeking a proactive and organized E-commerce Assistant / Customer Service Representative to support our daily operations. The ideal candidate will possess strong communication skills, a customer-oriented approach, and the ability to handle various administrative tasks efficiently.

Key Responsibilities

  • Provide timely and accurate responses to customer inquiries, ensuring a seamless customer experience.
  • Process customer orders with attention to detail and accuracy, ensuring a smooth purchasing process.
  • Manage and update customer records and order information within our database.
  • Assist in resolving customer service issues, including processing returns and exchanges.
  • Collaborate with the sales and logistics teams to ensure orders are fulfilled and dispatched on time.
  • Handle administrative tasks such as filing, scheduling, and data entry.
  • Contribute to the improvement of customer service procedures and practices.
  • Support the team with additional tasks and projects as needed.

Requirements

  • Proven experience in customer service and order management, or similar role.
  • Excellent communication and interpersonal skills, with the ability to interact with customers and team members professionally.
  • Strong organizational and time-management abilities.
  • Proficiency in Microsoft Excel and experience with CRM software.
  • Attention to detail and problem-solving skills.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • A positive attitude and willingness to learn.

What We Offer

  • A competitive salary and benefits package.
  • A vibrant and supportive work culture.
  • Opportunities for professional development and growth.
  • Staff discount on our beautiful range of products.

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